Personal Lines Agency Management

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Owns and manages a subregion geographic territory and team and is responsible for achieving profit and growth goals. Provides leadership, development and coaching to the Territory Management team responsible for managing an assigned portfolio of insurance products, services & agency programs. Accountable for agency management, results, profitability, growth for assigned agencies, talent development, collaboration with internal partners, and overall execution of business strategies. Effectively collaborates with and influences internal business partners to manage state regulatory, judicial and CAT complexities in order to achieve profit and growth goals. Line of business emphasis on driving personal lines flow at high volume. Completes agency book portfolio analysis, identifying profit and growth opportunities in auto, home and specialty business lines. Develops S/TMs to leverage comparative rater optimization, agency marketing strategies, lead generation and referral tactics to drive organic business flow and drive S/TMs through agency engagement, agency plant expansion & book consolidation initiatives. Works closely with DSO, and UW to execute growth and profit strategies.

Responsibilities

• Responsible for achieving the key financial targets including rate adequacy, written premium, profitability, new business, retention.
• Manages the execution of annual agency management process and overall territory strategy to drive profitable premium growth.
• Leads Senior Territory Manager team to optimize agency footprint including agency plant expansion, agency engagement/rehab and terminations.
• Develops strategies and drives execution of key initiatives to ensure effective agency partnerships in order to attract, develop, and retain profitable business and manage agency performance through frequent agency interactions.
• Identifies and assesses potential risks including agency service levels, business quality, pricing and market conditions in order to develop resolutions to ensure agency satisfaction and financial results achievement.
• Inspires, coaches and develops team to ensure deep engagement and needed skills and capabilities to achieve sub-region goals.
• Collaborates with regional marketing team to deliver effective internal and external communications and marketing programs.
• Responsible for driving end-to-end management of small commercial flow while mining and pipeline management of Custom sized accounts. Leverages full commercial lines product suite and works cross-SBU as applicable.
• Maintains an understanding of the competitive landscape and coordinates resources to make the changes necessary to meet marketing, pricing and customer needs. Maintains local legislative awareness with a strong working knowledge of key and current judicial rulings, legal issues and lobbying efforts. 1
• Leverages agency compensation programs, including Agency Profit Sharing process, compensation communication, reporting, tracking and best practices to leverage programs. 

• Undergraduate degree in business or related field or equivalent training required
• MBA, CIC and/or institute designation preferred
• Minimum 10 years of progressively more responsible related work experience in a field distribution environment
• Proven success in building internal and external partnerships, improving team and individual performance
• Demonstrates strong business acumen and understanding of agency business, solid track record of achieving results, project management, negotiation, and problem-solving skills

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.  

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.  

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.  

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 

Fair Chance Notices 

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco