Full-Time
Customer Success Manager
Onapsis
201-500 employees
Protects ERP security with real-time compliance
No salary listed
Remote in UK + 2 more
More locations: Remote in Germany | Remote in Spain
Remote
Remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.
Bachelor's
 Customer Experience & Support (1) |
|---|
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- 3 - 5 years of experience in a customer success or account management role.
- Experience in cybersecurity.
- Experience using CRM software to manage customer health and sales processes.
- Four-year college degree from an accredited institution or equivalent experience.
- Business-fluent English skills (written and spoken) are required.
- German fluent speaking preferred.
- Experience presenting to customers to guide the customer on how to best employ and execute security methods, tools or technologies to maximize the organization’s security effectiveness.
- Experience working across functional teams both with a customer as well as internally to build consensus and to drive progress on initiatives.
- Ability and experience with security organization operations, workflow and vulnerability management.
- Own/drive renewal opportunities, forecasting, negotiation for transactional customers.
- Adoption & Stickiness: Map customer business needs to specific product features to drive deep integration.
- Identify upsell opportunities within customer accounts and hand them off to sales.
- Business Reviews: Conduct regular business reviews to track progress against customer goals.
- Gauge health of each account, document renewal health detail and develop resolution strategy for any high-risk accounts.
- Act as liaison between customer and internal business groups to ensure a smooth transaction for the customer. Specifically, partner Cross-functionally with: Sales: Identify expansion opportunities and hand off to sales; Legal: Identify and proactively resolve any ‘legal red flags’; Partners: Create renewal quotes specific to each partner segment.
- Maintain consistent high-level knowledge of the product, version updates, and pricing.
- Successfully negotiate all issues related to renewals.
- Guide customers through the onboarding process, specifically: create licenses for new customers.
- Support process, specifically: track support cases and drive to resolution.
- Enterprise SIM experience is desirable.
- ERP experience (SAP, Oracle or other business systems is a plus).
- Experience in an early to a mid-stage security software company is a plus.
- German fluent speaking preferred.
Onapsis provides cybersecurity compliance software that protects mission-critical cloud and on-premises business apps like SAP and Oracle. It automates compliance and IT control audits and delivers real-time visibility and threat alerts for ERP, CRM, PLM, HCM, SCM, and BI systems. The platform continuously monitors code changes, configurations, and maintenance to detect unauthorized changes and misconfigurations, enabling rapid response. Its goal is to help large enterprises reduce operational risk and improve security and compliance across critical business applications.
Company Size
201-500
Company Stage
Series D
Total Funding
$115.6M
Headquarters
Boston, Massachusetts
Founded
2009
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See people who can refer or advise you
Simplify's Take
What believers are saying
- March 2026 Agentic Gateway expands product value into autonomous enterprise AI workflows.
- January 2026 leadership hires signal partner-led expansion and faster international sales execution.
- Q2 2026 updates broaden coverage with Web Dispatcher monitoring and one-click Rapid Controls.
What critics are saying
- SAP security remains a niche; dependence on one vendor concentrates revenue and buyer risk.
- CrowdStrike and Microsoft integrations invite platform bundling that compresses Onapsis pricing power.
- If SAP native controls close the gap, Onapsis loses urgency and budget in 2026.
What makes Onapsis unique
- SAP-endorsed platform unifies threat detection, compliance, and remediation across RISE with SAP.
- Research Labs feeds SAP-specific threat intelligence into Microsoft Sentinel and CrowdStrike Falcon.
- Agentic Gateway in March 2026 adds MCP-based AI workflows for SAP security.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Hybrid Work Options
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Onapsis, a leader in SAP cybersecurity, has unveiled the Onapsis Agentic Gateway, introducing what it calls "Agentic AI for SAP Cybersecurity". The technology enables organisations to integrate SAP security data with enterprise AI agents for autonomous risk management. The gateway uses the Model Context Protocol to connect corporate-approved AI platforms—including Microsoft Copilot, Anthropic Claude, Google Gemini and OpenAI ChatGPT—with Onapsis's threat intelligence. Users can query SAP security data through natural language and receive actionable insights, such as remediation plans for vulnerabilities. The platform will be previewed at the upcoming SAPinsider and RSA Conference 2026. Onapsis CEO Mariano Nunez said the technology aims to integrate SAP risk intelligence directly into autonomous enterprise workflows whilst maintaining enterprise-grade privacy standards.
Onapsis CEO joins industry leaders on the Main Stage at SAPinsider Las Vegas 2026. Onapsis is a proud double platinum sponsor, hosting sessions with Siemens Healthineers and Microsoft that highlight the importance of proactive SAP security BOSTON, MA - March 5, 2026- Onapsis, the global leader in SAP cybersecurity and compliance, today announced its premier Double Platinum sponsorship of SAPinsider Las Vegas 2026, taking place March 16-19 at the Bellagio Resort & Hotel. As a cornerstone of this year's event, Onapsis will lead the conversation on securing the modern SAP landscape through a mainstage keynote, deep-dive technical sessions and real-world customer case studies. The cornerstone of Onapsis' presence is a panel keynote featuring Mariano Nunez, Onapsis' CEO and Co-Founder; Steve Lucas, Chairman and CEO of Boomi; Wael ElKabbany, Microsoft's Vice President of Product and Data Management, SAP; and Steve Birgfeld, VP, Information Technology and Services at Blue Diamond Growers, on March 17, titled "The New Architecture of Intelligence: Securing and Connecting the Future SAP Ecosystem." The panel discussion will explore how organizations can navigate the intersection of AI, cloud transformation and cybersecurity to build a resilient foundation for their SAP applications. "The rapid evolution of AI and the shift toward the cloud have fundamentally changed the SAP security perimeter," said Mariano Nunez, CEO and Co-founder of Onapsis. "We are excited to demonstrate how the Onapsis Platform provides the visibility and automated protection required to secure these complex, intelligent ecosystems at SAPinsider. From pre-conference education to our mainstage sessions with industry leaders like Siemens Healthineers and Microsoft, we are helping the SAP community defend their applications with confidence." Onapsis Speaking Sessions at SAPinsider 2026: * CEO Panel Keynote: The New Architecture of Intelligence: Securing and Connecting the Future SAP Ecosystem-Join Mariano Nunez and leaders from across the SAP ecosystem on the Main Stage to discuss the future of securing SAP systems. * Case Study: Siemens Healthineers' New SAP Security Approach: Onapsis' Ashlee Fisher and Siemens Healthineers' Nagarajan Nallaiah share a blueprint for modernizing SAP security. Additionally, Siemens Healthineers and Onapsis are finalists for the 2026 SAPinsider Awards in the Cybersecurity Project of the Year category for their work on a centralized, scalable platform that provides visibility across on-premises environments and cloud services. * Case Study: Protecting Mission-Critical SAP Systems in Aerospace & Defense: A Unified Enterprise Risk Strategy: Onapsis' Mariano Nunez and RTX's Anand Kotti discuss the journey of developing a unified picture and real-time visibility into their SAP landscape. * Impact 20: Smarter Incident Response with Onapsis and Microsoft Sentinel for SAP: A look at how the collaboration with Microsoft streamlines SAP threat detection and response. * Pre-Conference Deep Dive: A two-part intensive session, "Cybersecurity for SAP: Understanding and Preventing Real Attacks to SAP Applications," led by Juan Perez-Etchegoyen, Onapsis CTO and co-author of SAP Press Best Seller, "Cybersecurity for SAP," to learn more about this event, visit his speaker page. Attendees are invited to visit the Onapsis booth (#430) for live demonstrations of the Onapsis Platform, including its latest capabilities in vulnerability management and threat detection for RISE with SAP and S/4HANA. For more information about Onapsis at SAPinsider Las Vegas 2026 or to schedule a private meeting with the executive team, please visit this Onapsis SAPinsider event page. About Onapsis Onapsis is the global leader in SAP cybersecurity and compliance, helping the world's leading organizations reduce business risk, protect revenue, and keep critical operations running as they accelerate their SAP Cloud and AI initiatives. Built for and by SAP defenders, the SAP-endorsed Onapsis Platform enables Cybersecurity and SAP teams to proactively prevent breaches, accelerate audits, and respond faster to threats across RISE with SAP, S/4HANA Cloud, and hybrid environments. Powered by intelligence from the Onapsis Research Labs, Onapsis delivers rapid time to value, measurable risk reduction, and the confidence enterprises need to innovate faster.
Onapsis, a leader in SAP cybersecurity and compliance, has appointed three executives to strengthen its go-to-market operations: Mark Francetic as Global Head of Partners & Alliances, John LoVerme as Head of North America Sales, and Nadine Rahman as Head of International Go-To-Market. Francetic brings over 25 years of experience building alliances across cloud and cybersecurity markets, most recently serving as SVP of Global Alliances at Saviynt. LoVerme previously led global sales at Prevalent through its acquisition by Mitratech in 2024. Rahman brings more than 20 years of global leadership experience across industrial automation and the SAP ecosystem. The appointments follow increased demand for SAP security solutions, driven by a wave of zero-day vulnerabilities in 2025. Onapsis has raised $295 million to date and recently expanded partnerships with CrowdStrike and Microsoft.
Onapsis announced updates to its Onapsis Platform, including the launch of three new capabilities: the SAP Notes Command Center, Rapid Controls for Dangerous Exploits, and Alert on Anything for SAP Business Technology Platform (BTP).
Onapsis has rolled out major updates to its SAP Application Security Platform, introducing the SAP Notes Command Center, Rapid Controls, and new BTP monitoring features.