Senior Client Program Manager
Posted on 1/20/2023
Remote • Burnsville, NC, USA
Experience Level
Desired Skills
Data Analysis
  • Create client integration roadmaps and plans to support evolving and increasingly complex product offerings
  • Verify client operations are functioning as expected, proactively identify potential issues and coordinate across internal technical teams to support issue resolution
  • Be the primary point of contact to answer client technical questions, run root cause analysis, and work across internal and client teams to determine best courses of action
  • Improve operational metrics via improved software solutions, processes, documentation, and cross-team collaboration
  • Special projects and other duties as designated by your manager or assigned designee
  • You are experienced at managing large software projects for enterprise clients with a clear focus on the highest impact opportunities
  • You are known for excellent prioritization and project management skills - including building project plans, identifying critical paths, and providing visibility to all stakeholders on status
  • You have worked in fluid and fast-paced environments, whether in startups, industry consulting or elsewhere. In particular, you are flexible enough to take on the most urgent tasks as they arise
  • You expect to work with people of different backgrounds and areas of expertise on a daily basis and can effortlessly switch context between technical, non-technical and executive audiences
  • You have an insatiable appetite for learning and motivation to become the expert - on products, clients, and industry trends
  • You are attentive to detail and are practiced at translating client needs into clear internal asks
  • A passion for ensuring work is done well, without letting perfect be the enemy of good
  • 5+ years of full-time experience working in IT consulting, energy, utilities or related areas
  • Experience managing high value enterprise contracts and customers with multiple stakeholders externally and internally
  • Demonstrated ability to manage multiple projects simultaneously
  • Excellent written and oral communication skills with ability to translate for diverse set of stakeholders
  • Proficiency in gathering and documenting technical requirements for an integration or customization and becoming the subject matter expert on the topic
  • Flexibility and willingness to take on a variety of tasks in response to immediate needs
  • Proficiency in modern software tools (Gsuite, MS Office, Atlassian, Figma, CRMs, etc.)
  • Degree in engineering, business, or analytical sciences with a demonstrated focus on energy
  • Located in San Francisco or remote within the US
  • Enterprise software systems
  • IT integrations
  • Electric mobility
  • Power systems
  • Demand Response
  • Experience in analytics and data visualization tools
  • Experience in IT implementation best practices
  • Experience in enterprise cloud software architecture and security
  • Serve as project implementation manager for utility client post contract execution
  • Create project plans and execute against the plan with clients and internal teams
  • Identify gaps in our product solutions and advocate for client needs with internal technical teams
  • Assist with configuration and testing of designed software solutions
  • Provide utility customer training and support
  • Support customer retention