Donor Support Associate

WHO WE ARE:

ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.

We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.

THE OPPORTUNITY: 

As ActBlue ramps up for a busy 2026 election season, we are looking for several Donor Support Associates to join our Customer Service department. Donor Support Associates provide support to the small-dollar donors who donate through ActBlue. These temporary positions are expected to last until mid-November 2026. 

The Customer Service department is critical to ActBlue’s mission to democratize power in this country through grassroots fundraising. We provide support 7 days a week, 365 days a year to the campaigns and organizations that use our tools to fundraise and the donors that contribute to them via our platform. 

WHAT YOU WILL DO:

• Provide day-to-day, high-quality support donors on a variety of inquiries, including but not limited to refunds, canceling recurring donations, standard login inquiries, and managing various other donor-related requests.
• Efficiently triage all incoming support requests to the correct team based on email content.
• Provide proactive support and outreach to our users as needed. 
• Review voicemails and return phone calls as needed.
• Flag potential bugs or issues with ActBlue’s platform that are reported to us by our users as needed. 
• Review donation transactions as part of our fraud prevention workflow.
• Meet established quality and productivity standards for the role.

WHAT YOU BRING:

• Experiences in customer service. A successful candidate will have demonstrated success in supporting customers on a daily basis both over email and over the phone.
• Strong preference for experience working with HubSpot (or similar email ticket programs such as Salesforce/Zendesk). 
• Attention to detail. You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success.
• Troubleshooting skills. Creativity, patience, and a helpful attitude are crucial when helping the people we work with solve problems and get the information they need.
• Organization and efficiency over the phone and via email. The person in this role will be responding to a high volume of emails and calls each day and will regularly problem-solve with customers over the phone.
• Excellent communication skills. You’ll be in contact with a variety of people every day — candidates for this position should enjoy constant communication and have a passion for helping people. You have a knack for processing complex information and tailoring your language to support users at all levels of proficiency with our tools.

• Comfort with going solo. While you’ll be working on a team, most of your day-to-day work will be independently driven and managed.
• A goal-oriented outlook. As a team, we work hard to consistently meet and exceed our goals. You enjoy both setting goals and meeting them, as well as supporting your team in meeting theirs.
• Passion for our mission. Our online fundraising technology makes it easy for more supporters to participate in the political process and the progressive movement every day. We need team members who are passionate about furthering this work and providing the best service to every campaign, organization, and donor who relies on our platform.

WORK & BENEFITS SNAPSHOT

This posting is for a temporary full-time, remote, hourly position with an expected end date of November 20, 2026.

Registered States*: 

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Vermont, Virginia, Washington, Wisconsin

*While ActBlue is currently registered to support remote work in the states listed above, we possess the ability to register in additional states as needed. If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements.

Work Schedule:

Sunday - Thursday, 10 AM - 6 PM EST OR Tuesday - Saturday, 10 AM - 6 PM EST

**Please note in your application which of the shifts you’d be able to work (select as many as you’re interested in), though you’ll only be working one**

Work Environment: 

Employees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position.

Salary Details: $31.25 per hour

Benefits: 

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability 
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees 
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

ActBlue is unable to sponsor work visas at this time.

BACKGROUND CHECKS

As part of our hiring process, ActBlue will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent.

INCLUSION STATEMENT FROM ACTBLUE

ActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission.

If you’re passionate about our work and see yourself in this role, we encourage you to apply—even if you don’t meet every requirement. We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email [email protected].