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Full-Time

Technical Services Engineer

Posted on 11/5/2024

PingCAP

PingCAP

201-500 employees

Open-source distributed SQL database solutions

Data & Analytics
Enterprise Software

Compensation Overview

$89k - $125kAnnually

Mid

Remote in USA + 1 more

More locations: Remote in Canada

Remote in the west coast or central time zones in the USA or Canada.

Category
IT Support
System Administration
IT & Security
Required Skills
PowerShell
Bash
Kubernetes
Rust
Microsoft Azure
Python
Puppet
MySQL
Apache Spark
Apache Kafka
Postgres
Docker
AWS
Go
Elasticsearch
Ansible
MongoDB
Hadoop
Oracle
Cassandra
Google Cloud Platform

You match the following PingCAP's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree in Computer Science or a related field, Master’s degree is a plus.
  • Experience in technical support of databases (MySQL, Postgres, Oracle, MongoDB, etc) and/or big data systems (Kafka, Spark, Hadoop, HBase, Cassandra, Elasticsearch, etc).
  • Experience with Docker & Kubernetes.
  • Established troubleshooting skills.
  • 4+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP).
  • A strong desire to increase your product and technology skillset; increase your confidence supporting our products so you can help our customers succeed.
  • Excellent verbal and written technical communication skills.
  • Prior enterprise support experience in a technical environment strongly preferred.
  • Experience with a highly-scalable, distributed, multi-node environment (10+ nodes).
  • Experience working with code and script languages (Bash, PowerShell, Python, Golang, Rust).
  • Working knowledge of application, server, and network security management concepts.
  • Familiarity with virtual machine technologies.
  • Knowledge of/experience with automated operations using Puppet, Ansible or SaltStack.
  • Experience in operating MySQL, Cassandra, Postgres and other transactional databases in a production environment is a strong plus.
  • Certification on any of the leading Cloud providers (AWS, Azure, GCP,) Docker and/or Kubernetes is a strong plus.
Responsibilities
  • Provide Support Services to our customers using our flagship TiDB, the ecosystem tools and TiDB Cloud platform.
  • Troubleshoot the deployment, upgrades and maintenance of the TiDB cluster both in our customer’s private and cloud environments.
  • Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
  • Collaborate and share solutions with both customers and PingCAPers.
  • Study and understand critical system components and large cluster operations.
  • Participate in occasional weekend on-call roster for critical support needs.
  • Continuously build strong relationships with our customers by delivering exemplary support and timely resolutions to issues impacting their business.
PingCAP

PingCAP

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Website

PingCAP focuses on database management solutions, particularly through its product TiDB, an open-source, distributed SQL database that handles both transactional and analytical processing. TiDB allows for real-time data management and insights without the scaling issues of traditional databases, making it suitable for a variety of clients, from startups to large enterprises. The company offers TiDB as both open-source software and a cloud-based service, generating revenue through cloud subscriptions and support services. PingCAP aims to provide a scalable and cost-effective database solution that enhances operational efficiency and supports real-time decision-making.

Company Stage

Series D

Total Funding

$332.3M

Headquarters

Sunnyvale, California

Founded

2015

Growth & Insights
Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 0%
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Simplify's Take

What believers are saying

  • PingCAP's expansion in Asia-Pacific strengthens its global market presence.
  • Winning AWS Partner Awards enhances PingCAP's credibility and industry recognition.
  • The rise of open-source software adoption benefits PingCAP's business model.

What critics are saying

  • Redpanda's serverless platform poses competitive threats to PingCAP's offerings.
  • Rapid expansion may strain resources and affect profitability.
  • PingCAP's Honorable Mention in Gartner Magic Quadrant indicates competitive positioning challenges.

What makes PingCAP unique

  • TiDB offers a unique HTAP solution, combining transactional and analytical processing.
  • PingCAP's open-source model provides flexibility and cost-effectiveness for enterprises.
  • TiDB's MySQL compatibility ensures easy integration with existing systems.

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Benefits

Remote Work Options

INACTIVE