Global Business Process Advisor

Description:

In partnership with process owners, and other key stakeholders the Global Process Improvement Advisor will enable the entire HR organization to work together more efficiently and effectively; eliminating duplication and making it easier for People Leaders and Employees to work with HR to deliver an exceptional user experience. The role is part of the Global HR Shared Services Business Process Management team.

Responsibilities:

• Be foremost expert on employee life-cycle process to be able to address any business requests for enhancements or changes to meet a continual changing environment
• Takes responsibility in developing and implementing process improvement plans as well as monitor and evaluate the success of implemented strategies (by e.g. evaluating Business Process data).
• In collaboration with stakeholders (e.g. HR Operations Excellence, CoE Experts), the Process Improvement Advisor translates new business requirements into e2e processes in alignment with the HR Target Operating Model.
• Ensures seamless experience between all HR technology tools, like portal, ticketing, Workday, etc.
• Responsible to maintain a strong HR business process framework and process documentation
• Prepare and execute design sessions to optimize the process and system configuration to streamline the end-user experience
• Interacts with internal stakeholders, including global, regional and national management as well as external stakeholders which may include clients and customers.
• Educates HR on Business Process Management
• Design, maintain and report on SLAs and performance KPI dashboard
• Develop and Maintain job aids, system updates, etc.
• Communicate updates, systems and business changes to stakeholders as needed
• Other tasks as assigned by the manager

Skills & Qualifications:

• Bachelor’s degree in HR, Business Operations, Operational Excellence or equivalent
• 8+ years overall work experience
• 5-6 years years’ experience with HR processes and/or transformation
• Experience with executing system implementations and projects
• Possesses strong analytical skills to critically evaluate information
• Must be a team player but also able to work independently.
• Ability to build and maintain strong relationships across functions to drive teams towards success-based results
• Must be focused, goal driven, accountable, and exhibit significant attention to detail
• Translate solutions into executable implementation plans using project management frameworks
• Experience in Business Process Consulting desired; demonstrated ability to design e2e processes across different HR functions
• Demonstrated experience in Change Management and ability to lead others through change
• Demonstrated behaviors of a learning mindset
• Human Resource knowledge, ideally HR Operations/Shared Services knoweldge in multiple countries
• Project management or transformation expertise
• Microsoft tools
• HCM systems, preferably Workday
• Preferably ticketing systems, such as ServiceNow
• eFiling, document creation systems
• Fluent English
• Preferred additional European language
• Flexibility in working hours to cover global timezones
• Willingness to travel for on-site workshops