Store Manager
Hilltop Bicycles, Cranford NJ
Posted on 8/15/2023
BioMatrix Specialty Pharmacy is a specialty pharmacy platform company.
Westfield, NJ, USA
Experience Level
Desired Skills
Sales & Account Management
Administrative & Executive Assistance
  • Experience and Passion for cycling and the Specialized brand
  • A current or former retail employee with 1-3 years of experience preferred
  • Excellent communication with the ability to effectively interact with riders and team members
  • Must be able to work as business dictates which includes weekends
  • Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
  • Able to lift at least 50 lbs. or more and use proper lifting skills
  • Bike Shop Experience a plus
  • Overall profitability of the retail store, namely covering and exceeding the store's run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, globally
  • Exemplify outstanding methodologies for staff and local operators
  • Ensure the conveyance of transformative, inclusive, ride-focused, locally-authentic and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
  • Host/give tours of the space to retailers, explaining our processes for outstanding methodologies
  • Performance management/talent management of all current employees
  • Encourage a welcoming, diverse, and inclusive workforce through talent recruitment
  • Schedule all staff and shift coverage showroom
  • Educate all staff (in-house training, SBCU, and facilitation)
  • Establish and sustain all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)
  • Uphold all cleanliness and organizational standards for the sales floor and office space
  • Handle the progress and ensuring timely delivery of all special orders and home deliveries
  • Ensure staff has direction and is informed when the manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goals
  • Evaluate each employee's performance and is the first point of contact when issues arise in-store among riders, staff, and the service/sales interface
  • Sett goals with each member of the team which include development, store-wide goals, and larger company initiatives
  • Operate within the set rules of the company (Specialized Retail LLC.) and ensuring alignment of all practices with Specialized Bicycle Components