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Full-Time

Intake Patient Navigator

Confirmed live in the last 24 hours

FreedomCare

FreedomCare

501-1,000 employees

Medicaid-funded in-home care program

Social Impact

Compensation Overview

$16 - $20Hourly

Junior

Denver, CO, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Candidate based in Denver, CO
  • Experience in high-volume inbound and outbound call environment
  • Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
  • Must have poise and patience when dealing with clients
  • Excellent written and verbal skills
  • Computer proficiency required
  • Keen attention to detail, metrics-driven, excellent time management skills
  • High empathy and collaborative team player
Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Turn interested callers into FreedomCare Patients and Caregivers
  • Engage potential patients and caregivers who are looking for more information regarding IHSS program and FreedomCare in general
  • Explain the enrollment process in detail to all potential members in a way that is hopeful and exciting
  • Explaining the benefits of enrolling in FreedomCare and why we are a unique team
  • Stay updated on Medicaid and health plan policies to ensure ease of enrollment
  • Nurture interested individuals into signing up with FreedomCare
  • Collect and validate current information needed to sign up
  • Follow up with our patients/caregivers and health plans via follow-up calls, emails, and texts
  • Ensure a seamless, complete, and effective enrollment process for all prospective patients and caregivers into the IHSS program
  • Be the initial point-of-contact for calls from prospective clients, caregivers, or pending enrollees
  • Manage a high open caseload until the enrollment process is complete
  • Consistently meet monthly completed start of care
  • Provide exceptional customer service and a positive experience for potential patients/caregivers
  • Navigate multiple systems and portals to determine eligibility and obtain authorization
  • Regularly achieve monthly new enrollee goals

At FreedomCare, we excel in providing a Medicaid-funded in-home care program that focuses on patient empowerment through choosing their caregivers. This not only improves care quality by reducing hospitalizations but also minimizes caregiver turnover by offering instant pay—a unique financial advantage. The workplace fosters a supportive culture, rooted in innovation and dedicated to making meaningful differences in both caregiver and patient lives, making it an ideal environment for those passionate about redefining health care through compassionate, tailored services.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%