Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  We are currently operating in the state of New York, Pennsylvania, Missouri, Nevada, Arizona, Indiana, Georgia, and Connecticut. 

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Intake Patient Navigator for our new team in Colorado.

This is a hybrid position with a required commute of 2-3 days into the FreedomCare hub in Denver, CO.

Department & Position Overview:The Intake Patient Navigator role is responsible for connecting with inbound callers to promote the uniqueness of FreedomCare and our programs in Colorado. This role combines the initial lead and intake process for both patients and caregivers.

Your day to day will involve reaching out to inbound leads and providing information to all potential caregivers and patients. You will be collecting and validating information to begin the intake process for interested patients, and reengaging those who may need a little more nurturing. The goal of this role is to educate, provide awareness of our In-Home Support Services (IHSS) and grow the number of patients and caregivers that join FreedomCare. 

 
Everyday You Will:

• Manage large amounts of inbound and outbound calls in a timely manner
• Turn interested callers into FreedomCare Patients and Caregivers 
• Engage potential patients and caregivers who are looking for more information regarding IHSS program and FreedomCare in general
• Explain the enrollment process in detail to all potential members in a way that hopeful and exciting
• Explaining the benefits of enrolling in FreedomCare and why we are a unique team
• Stay updated on Medicaid and health plan policies to ensure ease of enrollment
• Nurture interested individuals into signing up with FreedomCare
• Collect and validate current information needed to sign up
• Follow up with our patients/caregivers and healthplans via follow-up calls, emails and texts
• Ensure a seamless, complete and effective enrollment process for all prospective patients and caregivers into the IHSS program
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed start of care
• Provide exceptional customer service and positive experience for potential patients/caregiver
• Navigate multiple systems and portals to determine eligibility and obtain authorization
• Regularly achieve monthly new enrollee goals 

Ideal Candidate Will Possess:

• Candidate based in Denver, CO and able to travel on occasion to our FreedomCare Denver office
• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
• Must have poise and patience when dealing with clients
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues 
• Keen attention detail, metrics driven, excellent time management skills
• High empathy and collaborative team player

Nice-to-Haves:

• Two years of relevant experience in a similar position is preferred
• Healthcare/startup experience
• Bilingual in Spanish, or other languages desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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