Network Operations Center Lead (Wireless)

Overview

MUST BE A UNITED STATES CITIZEN

TOP SECRET CLEARANCE

PLACE OF PERFORMANCE: ORLANDO, FL  AREA - ONSITE

NO THIRD PARTY VENDORS

SALARY IS DEPENDENT UPON THE CANDIDATE’S SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS

Soft Tech Consulting offers competitive BENEFITS in the areas of: MEDICAL, DENTAL, VISION, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, AND PAID HOLIDAYS

Soft Tech Consulting is seeking a highly motivated, self-directed individual to fill the role of a Network Operations Center Lead (Wireless) who will serve as the lead point of contact (POC) for government and customers seeking technical assistance. Key to the success of this position is the successful delivery of projects, and effective communication to all levels of staff for reporting project status.  

Responsibilities

• Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR). 

• Serve as the lead point of contact (POC) for government and customers seeking technical assistance. 

• Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

Qualifications

The Wireless Network Operations Center Lead highly desired qualifications are:

• Relevant certifications such as ITIL v3, CompTIA, CCNA.
• Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. 
• A minimum of five (5) years’ relevant experience in Tier 1 support operations. 
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques. 
• Hands-on experience with network monitoring tools and ticketing systems. 
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.
• Must be able to work independently.
• Must have strong verbal and written communication skills.

About Us

Soft Tech Consulting, Inc. is a woman and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support. Soft Tech Consulting, Inc. is an Equal Opportunity Employer.