Full-Time

Customer Care Supervisor

Posted on 5/15/2024

PosiGen

PosiGen

201-500 employees

Provides solar energy solutions for homeowners

Energy

Compensation Overview

$65,000 - $70,000Annually

Mid

New Orleans, LA, USA

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • Bachelor's degree in business administration, customer service, or a related field
  • 4+ years of experience in customer service leadership with at least 6 direct reports
  • Experience in Solar industry preferred
  • Experience with Salesforce case management and CCaaS software
  • Ability to explain, troubleshoot, and resolve basic technical and billing issues
  • Excellent communication and interpersonal skills
Responsibilities
  • Lead and manage a team of customer service representatives
  • Supervise, monitor, and train staff in various customer service activities
  • Develop action plans to meet business goals
  • Perform talent management including interviewing and hiring
  • Ensure prompt and efficient customer service
  • Monitor team performance and take appropriate action

PosiGen offers solar panel installations, energy efficiency audits, and solar battery options, aiming to make solar energy accessible to homeowners of all income levels. The company focuses on providing greater fiscal autonomy and energy independence through lower utility bills.

Company Stage

Series D

Total Funding

$491.1M

Headquarters

Saint Rose, Louisiana

Founded

2011

Growth & Insights
Headcount

6 month growth

9%

1 year growth

19%

2 year growth

49%