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Full-Time

On-site Support Engineer

Confirmed live in the last 24 hours

Unisys

Unisys

10,001+ employees

Provides IT services and digital solutions

Cybersecurity
Consulting
Enterprise Software

Entry

London, UK

US Top Secret Clearance Required

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • High school degree required
  • 6 months to 1-year hands on technical experience
  • Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
  • Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
  • A+ certification a plus
  • Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
  • Troubleshooting software and hardware problems
  • Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
  • Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
  • Knowledge of client specific internal procedures and service delivery requirements
  • Excellent analytical and client communication skills
  • Client and/or governmental clearance may be required
  • Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix
  • Police or criminal background verification may be required
Responsibilities
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • May Provides Support for Enterprise Products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Insures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Unisys offers IT services and solutions focused on digital transformation, cloud services, cybersecurity, and data analytics for businesses and government agencies. Their products help clients improve operational efficiency and security through tailored consulting and managed services. Unisys distinguishes itself by emphasizing ethical technology adoption and sharing insights on emerging tech trends through blogs and podcasts. The company's goal is to assist clients in achieving their business objectives while ensuring responsible implementation of new technologies.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Bethel Township, Pennsylvania

Founded

N/A

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Simplify's Take

What believers are saying

  • Unisys's partnerships, such as with MAB Kargo, highlight its ability to drive operational efficiency and innovation in specialized sectors.
  • Recognition in prestigious awards and reports, like the 'Excellence in Technology Solutions' and ISG's Provider Lens, enhances Unisys's market credibility and attractiveness to potential employees.
  • The company's commitment to ethical technology and continuous improvement fosters a positive and forward-thinking work environment.

What critics are saying

  • The highly competitive IT services market requires Unisys to continuously innovate to maintain its leadership position.
  • Dependence on large-scale partnerships and contracts can pose risks if any major client relationship deteriorates.

What makes Unisys unique

  • Unisys excels in providing tailored IT solutions for highly regulated industries like finance, healthcare, and government, setting it apart from more generalized IT service providers.
  • The company's strong focus on ethical technology and thought leadership in emerging technologies like blockchain and low-code development distinguishes it from competitors.
  • Unisys's consistent recognition as a leader in cloud infrastructure management and private/hybrid cloud services by firms like ISG and NelsonHall underscores its competitive edge.