Full-Time

On-site Support Engineer

Posted on 9/10/2024

Unisys

Unisys

10,001+ employees

Provides IT services and digital solutions

Data & Analytics
Consulting
Enterprise Software
Cybersecurity

Entry

London, UK

US Top Secret Clearance Required

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • High school degree required
  • 6 months to 1-year hands on technical experience
  • Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
  • Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
  • A+ certification a plus
  • Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
  • Troubleshooting software and hardware problems
  • Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
  • Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
  • Knowledge of client specific internal procedures and service delivery requirements
  • Excellent analytical and client communication skills
  • Client and/or governmental clearance may be required
  • Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix
  • Police or criminal background verification may be required
Responsibilities
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • May Provides Support for Enterprise Products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Insures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Unisys offers IT services and solutions focused on digital transformation, cloud services, cybersecurity, and data analytics for businesses and government agencies. Their tailored solutions help clients improve operational efficiency and security, particularly in regulated industries like finance and healthcare. Unisys distinguishes itself through its commitment to ethical technology adoption and thought leadership, sharing insights on emerging technologies via blogs and podcasts. The company's goal is to empower clients to achieve their business objectives while ensuring responsible implementation of new technologies.

Company Stage

IPO

Total Funding

N/A

Headquarters

Bethel Township, Pennsylvania

Founded

1984

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Simplify's Take

What believers are saying

  • Unisys is recognized as a top employer in Asia-Pacific and America for engineers.
  • The company won the 2024 Enduring Impact Award for its AI system optimizing shipping routes.
  • Growing demand for low-code platforms aligns with Unisys's digital transformation focus.

What critics are saying

  • CEO transition in April 2025 may lead to strategic shifts or disruptions.
  • Recent lawsuit settlement with Atos could impact Unisys's reputation and future dealings.
  • High demand for engineers poses challenges in retaining top talent despite recognition.

What makes Unisys unique

  • Unisys excels in digital transformation, cloud services, and cybersecurity solutions.
  • The company is recognized for its ethical technology adoption and thought leadership.
  • Unisys's Logistics Optimization solution has transformed travel and transportation industries.

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