The ideal candidate is highly analytical and business savvy, excels at writing and project management, is able to manage priorities and multitask, and can partner with key decision makers to drive to successful outcomes.
Reporting to the Sales Operations Manager, the Sales Operations Analyst will primarily focus on contract management and renewals with the Customer Success/Account Managers. Using knowledge of the company’s products and services, your responsibilities include, but are not limited to: Contract administration, tracking financial metrics, price quotes, invoicing, business approvals, and project managing the operational requirements for varying levels of deal sizes and complexities. You will partner with cross-functional teams including Customer Success/Account Managers, Sales, Services, Legal, Finance, and rest of the Operations team to align resources to facilitate renewals and ongoing contract management.
Specific Responsibilities:
- Serve as a trusted advisor to the Customer Success/Account Managers on contract review and business terms to support the customer relationship.
- Ensure compliance with published sales and business approval policies. Be an advocate and partner to internal organizations to understand complex sales issues.
- Assess priority and urgency, anticipate bottlenecks and balance customer demands
- Build strong productive relationships and feedback loops with Customer Success/Account Managers, legal, finance, and operations teams to drive efficiency and organization satisfaction with the contracting process best practices
- Drive current customer contract audit and verification, having good communication with external C-level customers on upcoming fees and contract management
- Manage invoicing for all recurring License, Subscription and Maintenance revenue
- Preparation of contract amendments
- Project-manage the entire proposal process for customer account related questionnaires (non-sales related), from initial review of the questionnaire to release of final deliverable to the client. This includes ensuring all packaging of responses is consistently professional, assigning action items, and holding colleagues accountable to deadlines.
- Assist with special projects as assigned
- Position will require less than 10% travel
Skills Required:
- Strong organizational skills and ability to handle multiple priorities simultaneously
- Exceptional oral and written communication
- Ability to communicate with senior executives
- Ability to adapt quickly to a changing environment
- Extensive MS Office software skills are required (Word, Powerpoint, Excel, Outlook)
- Experience with Salesforce strongly preferred
Education Required:
- Bachelor’s Degree (preferably in Business or Communications) or three or more years of experience providing professional executive-level sales support
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#LI-CE1
#salesoperations #analyst #contracts #customersuccess
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or
[email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail
[email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
