RISE Intake Coordinator

ICF seeks a RISE Intake Coordinator to work in the Disaster Management division.  This full-time position is for Los Angeles area residents in the United States.   Travel required along with work from home with strong internet.  

MAKE A DIFFERENCE!  ICF Rise Intake Coordinators will support customers affected by disasters as they rebuild their homes.  Help your community get back on its feet! 

The RISE (Rebuilding Incentives for Sustainable Electric) Homes program is aimed at assisting homeowners affected by wildfires or natural disasters since 2017 with reconstructing all-electric homes. The RISE Intake Coordinator will be responsible for reviewing applications for eligibility with program requirements, assisting/entering applications for the program, and promoting the use of electric-powered technologies and appliances. The RISE Intake Coordinator will work closely with disaster impacted community members, home builders and manufacturers, and state-wide stakeholders to facilitate the reconstruction of all electric homes and the adoption of energy-efficient solutions that align with environmental and program goals.

Compensation: While the range below is broader, this position will offer a salary range in the 65K to 75K range, based upon % match to job description, location, etc., as determined by the hiring team.  Higher education and experience will not change this salary range.

Key Responsibilities:
Expected to do outreach travel to recovery centers, client sites, and events from their California permanent ICF approved residential location. 
•    Assist disaster-impacted IOU customers in accessing utility incentives for rebuilding home.
•    Guide applicants through the eligibility requirements, documentation, and submission processes with empathy and clarity.
•    Review and process incentive applications, ensuring compliance with program guidelines and disaster recovery protocols
•    Collaborate with utility partners, contractors, and recovery agencies to streamline support for affected households.
•    Maintain accurate records and track application status through completion.
•    Support outreach and education efforts to increase awareness of available incentives in disaster-affected areas. Includes travel to recovery centers, client sites, and events.    
•    Clearly communicate program benefits to applicants, ensuring messaging aligns with program requirements.
•    Stay informed about industry trends and regulatory changes that may affect incentive program offers by ensuring continual review of updated guidance and policies.  
•    Collaborate with RISE team members for application review, acceptance, and incentive payment processes.

Please provide a concise resume indicating your qualifications, skills and experience.

MUST HAVE Qualifications:
•    Associate’s degree.
•    4+ years of experience in-person customer service in local government office (non-retail), utility programs, or disaster recovery support.  Or 6+ years of experience in same areas without Associate’s degree.
•    Able and willing to work in a dynamic environment both remotely/strong internet and on-site, deploying to recovery centers throughout California for up to four weeks at a time (deployments are contingent upon disaster events, and RISE Agents are anticipated to deploy once or twice per year depending on number of events).  
•    Able and willing to work a flexible schedule that can accommodate some evening or weekend work as may be required.
•    Must have a valid United States driver’s license and successfully pass a Motor Vehicle Records (MVR) check.

Preferred Experience: (may set candidates apart)

•    Bachelor’s Degree.
•    Experience with disaster recovery programs and/or utility incentive programs and initiatives, such as FEMA, SBA, HUD CDBG-DR, state or local rebuilding initiatives, or with nonprofit recovery organizations or programs.
•    Familiarity with the rebuilding processes following natural disasters.
•    Local/State government customer service experience with a wide range of participants and organizations.
•    Previous experience supporting disaster recovery operations or working for a utility company or department in support of initiatives, educational or incentive programs.
•    CRM or case management systems.
•    Experience of successfully assisting participants through disaster application processes.
•    Experience in energy efficiency rebate programs and technologies.  

Professional Skills: (you will bring with you)
•    Excellent communication and interpersonal skills to engage with a variety of stakeholders.
•    Strong proficiency in Microsoft Office.
•    Ability to manage multiple cases and deadlines with empathy and efficiency.
•    Self-motivated; ability to work independently and manage multiple applications simultaneously.
•     Excellent writing, computer and presentation skills, with experience writing technical information clearly and concisely. 
•    Problem-solving capabilities and ability to learn quickly and apply knowledge to unique circumstances.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$66,730.00 - $113,440.00California Remote Office (CA99)