Full-Time

Member Experience – Voice of Customer Senior Program Owner

Updated on 5/4/2024

ID.me

ID.me

501-1,000 employees

Provides digital identity verification services

Financial Services
Data & Analytics
Government & Public Sector
Aerospace

Compensation Overview

$116,798 - $150,000Annually

+ Bonus + Equity

Senior

McLean, VA, USA

Requirements
  • Bachelors Degree in a relevant field such as Economics, Business, Mathematics, other quantitative focus, or equivalent experience
  • 4 years of relevant experience in an analytical VOC role
  • Mastery in Qualtrics
  • Strong understanding of Qualtrics APIs and using external data sources to supplement Qualtrics analyses
  • Experience with survey design and strategy
  • Demonstrated ability to influence change through data-backed learning
Responsibilities
  • Lead the strategy to evolve the existing CSAT program into a channel that drives product changes through insights
  • Consult with business and design research studies to meet organization objectives, and project manage cross-functional initiatives surfaced from learnings
  • Generate easy to understand reports, dashboards, and presentations to communicate findings and data-backed recommendations to stakeholders at all levels of the company
  • Own the end-to-end Qualtrics implementation: survey design, implementation, reporting and monitoring
  • Conduct root cause analysis to understand the underlying reasons for customer dissatisfaction and recommend actionable solutions
  • Design and implement an NPS program to regularly gather feedback from ID.me members

ID.me offers a digital wallet and identity verification services, focusing on secure digital identity solutions that meet federal standards for consumer authentication, including NIST 800-63-3 IAL2 / AAL2 conformance. The company's technology is designed to provide secure digital identity solutions and has partnerships across various sectors.

Company Stage

Series D

Total Funding

$413M

Headquarters

McLean, Virginia

Founded

2010

Growth & Insights
Headcount

6 month growth

10%

1 year growth

12%

2 year growth

-3%