What You’ll be Doing?

• Lead and develop relationships with assigned customers, end users, and key business stakeholders to ensure the highest level of customer satisfaction, product adoption, and advocacy.
• Operate with a “Customer First” mindset by proactively soliciting and monitoring client satisfaction, product usage, and adoption to mitigate customer churn.
• Conduct customer onboarding, regular business reviews, and goal alignment with our customers to achieve stated objectives. 
• Act as the voice of the customer, collecting feedback and effectively communicating findings back to the business.
• Provide consistent and timely communication to our LumiQ customers 
• Partner with our revenue team to deliver a seamless customer experience
• Collaborate with the sales team to help identify and drive expansion opportunities
• Maintenance of all customer contact information, emails, meeting notes, and communication in Totango
• Assist with other duties and tasks as assigned  

What Will Make You Succeed?

• 2+ years relevant work experience in a customer success, account management role 
• You are experienced, passionate, and have a “Customer First” mindset
• Excellent presentation skills, in person and online
• Adaptable and flexible in a startup environment
• Experience with Salesforce or other CRM tools. 
• Ability to listen and respond to our customers with understanding and empathy
• Strong verbal and written communication skills
• Highly organized, detail-oriented, and able to multitask