Full-Time

Key Account Manager

Confirmed live in the last 24 hours

Jobber

Jobber

1,001-5,000 employees

SaaS platform for home service management

Consumer Software
Enterprise Software

Mid, Senior

Toronto, ON, Canada

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales

You match the following Jobber's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
  • Proven track record of over-achieving and exceeding revenue targets and retention goals
  • Excellent communication, presentation, and negotiation skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Client-focused consultative mindset
  • Proficiency with the challenger sales methodology
Responsibilities
  • Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, increasing payment processing volume, building relationships with customers and addressing pain points
  • Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
  • Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
  • Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
  • Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
  • Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members
Desired Qualifications
  • Fintech experience preferred

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app for on-the-go access and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$180.7M

Headquarters

Edmonton, Canada

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Jobber's AI-powered Copilot enhances business strategies and operations.
  • The partnership with Stripe offers embedded financial services for better cash flow management.
  • Jobber's new marketing tools help businesses grow through online reviews and campaigns.

What critics are saying

  • Increased competition from AI-driven platforms may reduce Jobber's market share.
  • Economic fluctuations could impact small businesses' ability to afford Jobber's services.
  • Integration issues with third-party services may lead to customer dissatisfaction.

What makes Jobber unique

  • Jobber offers a comprehensive SaaS platform for home service businesses.
  • The platform integrates AI tools like Jobber Copilot for enhanced decision-making.
  • Jobber's subscription model includes features like quoting, scheduling, and invoicing.

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Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-2%
PR Newswire
Oct 1st, 2024
Jobber Launches Copilot, The First Of Several AI-Powered Products Aimed at Making Home Service Business Ownership Simpler Than Ever Before

TORONTO, Oct. 1, 2024 /PRNewswire/ - Jobber, the leading provider of home service software, today announced the launch of Jobber Copilot, an AI-powered assistant that serves as a business coach, data analyst, marketing specialist, and Jobber product expert to help home service pros make better data-driven decisions, improve their strategies, and streamline their operations like never before.

PR Newswire
Aug 27th, 2024
15 Home Service Pros Earn $150,000 Usd In Jobber Grants For Demonstrating Business Excellence

From RV repair to landscape contractors, Jobber's fourth annual program crosses the 100 recipient milestone for recognizing and celebrating local entrepreneursTORONTO, Aug. 27, 2024 /PRNewswire/ - Jobber, the leading provider of home service software, today announced the 15 recipients of its $150,000 Jobber Grants program. Entrepreneurs were selected from thousands of applications and rewarded with $10,000 USD each to help accelerate the growth of their home service businesses and shine a light on their leadership, innovation, and community impact."At Jobber, we're passionate about empowering small businesses to thrive," said Sam Pillar, CEO and co-founder of Jobber. "The Jobber Grants program is one of the ways we're supporting and encouraging the hardworking entrepreneurs who drive our communities forward. It's more than just financial support—it's a commitment to helping business owners achieve their dreams and build lasting success."Since 2020, Jobber has reviewed tens of thousands of applications and awarded 100 plumbers, painters, arborists, and more across the U.S. and Canada with $600,000 in free grants

PR Newswire
Aug 19th, 2024
Home Service Poised For Growth In Second Half Of 2024 Amid Economic Recovery And Housing Market Optimism

Cautious consumer spending in first half of 2024 to improve as inflation eases and interest rate cuts loom, predicts latest Jobber Home Service Economic ReportTORONTO, Aug. 19, 2024 /PRNewswire/ - Jobber, the leading provider of home service software, today released its latest Home Service Economic Report: 2024 Q2. The report features expert insights and proprietary data aggregated from more than 200,000 residential cleaners, landscapers, HVAC technicians, electricians, plumbers, and more, who run their businesses using Jobber."While consumer spending was down the first half of the year and the performance of Home Service businesses was mixed, our customers are resilient and have shown us time and time again that they're capable of navigating unpredictable market conditions," says Sam Pillar, CEO & co-founder of Jobber. "We are optimistic that conditions in Home Service are improving and remain focused on helping our customers thrive in this evolving category."Consumer spending expected to increase in H2 2024In the first half of 2024, consumer spending has shown cautious growth, influenced by subsiding inflation and discussions of potential interest rate cuts. Despite these positive signs, consumers are feeling increased financial pressure, leading to a pullback in spending. However, service provider revenue has grown at low single digits due to higher average invoice sizes, and consumer spending is expected to increase in the second half of 2024 as inflation eases.Performance across Home Service segments:Green: The Green segment, which includes lawn care, landscaping, and a range of associated outdoor services, showed steady growth with increased median revenue, reflecting consumer investment in smaller home upkeep projects.The Green segment, which includes lawn care, landscaping, and a range of associated outdoor services, showed steady growth with increased median revenue, reflecting consumer investment in smaller home upkeep projects

Business Wire
Mar 19th, 2024
Callrail And Jobber Partner To Help Home Service Businesses Optimize Marketing Campaigns For Higher-Value Leads

ATLANTA--(BUSINESS WIRE)--CallRail, the AI-powered lead intelligence platform, today announced an integration with Jobber, the leading provider of operations management software for home service businesses. With this integration, mutual customers—such as landscapers, plumbers, HVAC technicians, and painters—will get a better understanding of the performance of their acquisition channels and gain deeper insights into those leads to win more business without having to leave the Jobber platform. By connecting to the CallRail app in the Jobber app marketplace, service pros will be able to see how potential leads discovered their business, the connection between the marketing sources and keywords that led to booked jobs, and view the communications history each lead had with their business. “Teaming up with Jobber continues our longstanding commitment to supporting home service professionals as the only lead intelligence software directly integrated into technology that services pros are already using everyday,” Marc Ginsberg, CallRail CEO, said. “Our technology automatically surfaces actionable insights from calls and highlights the marketing activities that are bringing those leads. Now, these insights are available within the Jobber platform and connected with job-specific data to help service pros know what’s bringing their most profitable jobs.”

PR Newswire
Mar 12th, 2024
Jobber'S New Marketing Tools Help Service Pros Expand Their Businesses Without Expanding Their Workloads

Homeowners ranked "online search & reviews" as the top ways they find home service providersTORONTO, March 12, 2024 /PRNewswire/ - Jobber , the leading provider of operations management software for home service businesses, today announced the launch of two Marketing Tools—Reviews and Campaigns—designed to help home service businesses in industries such as cleaning, contracting, landscaping, tree care, painting, HVAC, roofing, and more, grow simply by leveraging the power of their existing clients. Jobber extends its functionality beyond supporting the core workflow for these businesses, now allowing them to run key elements of their marketing like automating online review requests and running targeted email campaigns—all within Jobber.""The online shopping experience has come to home service, with homeowners sourcing and comparing providers on Google the same way they do with physical products," said Sam Pillar, CEO & co-founder of Jobber. "Entrepreneurs are in a constant state of juggling time and financial resources to grow their businesses. Jobber Marketing Tools makes marketing foolproof for home service pros."Getting more 5-star reviews with less effortAccording to a recent Jobber survey of 500+ U.S. homeowners and renters responsible for making decisions on home services:When considering a home service business, 98% said it is important the business has recent reviews70% of respondents will not seek a quote from a business with a rating of less than 4 stars65% require a business to have more than 50 reviews to consider working with themThe home service category is a competitive marketplace and online reviews are critical to the decision-making of homeowners. With Jobber's new Reviews tool, service pros can stand out on Google and meet homeowners' high expectations by automating review requests to their preferred clients as a part of their existing Jobber workflow."A few years ago we lost all of our reviews because of an issue with Google; that was really hard, especially as a service business," said Paul Ricard, owner of Grill Tanks Plus based in Boynton Beach, FL