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Senior Manager Global Lnp Operations
Posted on 4/12/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Customer Service
Management
Salesforce
Tableau
PowerPoint/Keynote/Slides
Word/Pages/Docs
Requirements
  • Must have 5 years' LNP and Carrier (Telecom), experience leading teams/people/customer concerns with a track record of success
  • 3-5 years of Number Transfer (Porting) experience with an ability to demonstrate across all level's knowledge, including regional governance (multiple), primarily US focused however taking a global view as the 8x8 COE is a global operation
  • Global Porting experience preferred in addition to US local number/toll-free portability
  • Exposure to Cloud Services or a background in Telecommunications
  • Building and executing strategic directions and tactics
  • Outstanding communications skills both written and verbal
  • College Degree or equivalent experience required
  • Travel as requested
  • Technical understanding of common networking terms and tools
  • Previous experience working in a fast-paced and agile environment
  • Excellent P.C. skills with a strong background in GSuite and Microsoft Word, Excel, and PowerPoint and demonstrating the ability to learn 8x8 tools such as Salesforce, Confirm IT and Tableau for example
Responsibilities
  • Executing day to day responsibility to accomplish outstanding results, working alongside the European and Global management teams to deliver resilience and cover for other team colleagues and reporting to the Global LNP director
  • Providing direction, mentorship, and feedback to team members and lines of business
  • Drive efficiencies via effective process management and automation
  • Measuring performance and results through metrics
  • Voice of the Customer follow up and overall Customer Happiness
  • Identifying potential risks and mitigation plans
  • Reporting on performance and metrics
  • Building relationships with client partners
  • Cultural and People management
  • Internal and External customer expectation settings
  • Provide excellent customer service C-Sat / D-Sat / CES being key KPI's
  • Customer concern management/resolution
  • Leading Executive customer critical issues surround porting, (during shift and out of hours at times), 8x8 will move to 24x5 and 24x7 operations at some stage to meet customer demands
8x8

1,001-5,000 employees

Voice over IP
Company Overview
8x8's mission is not only to accelerate how businesses work, connect, and communicate but to be thoughtful about the impact they make on their shareholders, customers, their people and the planet.