• On-site contact for technical operations and support of all production and development environments.
• Taking ownership of the ticket queue, including supervising SLAs
• Must work jointly with development groups to assess their support needs to identify and deliver the resources required to meet high-reaching goals.
• Ensure all client requests and operational problems are update/resolved within a timely manner.
• Passionate about delivering outstanding client experience and support.
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
• Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
• Assist with employee on-boarding ensuring new staff is ready to work on day one.
• Document standard practices and processes.
• Customer engagement & training.
• Help train and mentor junior members of the team.
• Triage Tier-3 sophisticated tickets
• Partner engagement to provide white-glove service to executive and leadership staff.
• Assist in implementing and supporting exciting new technology initiatives as well oversea relevant projects.
• Maintain inventory/asset management for company provided equipment and software.
• Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
• Assist with offsite events including setup, event support, and teardown.
• Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
• Some travel within the US may be required.

Skills and Qualifications:

• 6-8 years’ experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
• 2-3 years experience leading or managing a team
• Experience engaging with partners and executive staff
• Operating System configuration, management, and support for desktop/laptop and server
• Basics of infrastructure network and storage devices (Meraki, Nutanix, Netapp)
• Experience using Okta or similar SAML and Two-Factor Authentication solutions
• Familiar with using SCCM for Desktop OS deployment and software management
• Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
• Games Consoles: A good knowledge of current gen consoles (Xbox Series X, PS5, Nintendo Switch, PC). Knowledge of development kits is a plus
• Productivity Tools: MS Office, Video Conferencing (Zoom), Slack
• Remote Work Solutions: VPN, VDI (Horizon View)
• Security: Solid grasp of security standards and methodologies
• PowerShell and scripting experience
• Conference Room and AV technology experience
• ServiceNow helpdesk ticket system experience
• Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
• Attention to detail and high degree of accuracy in recording and reporting
• Ability to communicate optimally with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience.
• A real passion for video games and the industry!

What We Offer You:

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events, stocked pantries and the ability to earn up to $500+ per year for taking care of yourself and more!

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.  Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

The pay range for this position in New York City at the start of employment is expected to be between $80,000 and $120,000 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an ’at-will position’ and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.