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Senior Product Manager, Cx Services Platform
Posted on 3/18/2022
Seattle, WA, USA • Washington, USA
Experience Level
Desired Skills
Data Analysis
  • 5+ years of technical product or program management experience
  • Broad experience setting and executing product strategy, roadmap and prioritization
  • A love for understanding how everything works, diving deep into details from data analysis to technical systems designs
  • Strength in building partnerships across engineering and management to get projects to done
  • Experience with large-scale e-commerce, customer authentication or security applications
  • Engage with stakeholders to gather customer and business needs to inform priorities, sequencing and roadmap
  • Lead team OKRs in partnership with our engineering team, and manage cross-teams alignment
  • Define success metrics and drive measurable outcomes
  • Be the customer advocate and own product backlog, requirements specifications and drive projects through completion
  • Understand our registration and authentication flow end-to-end, APIs to our systems and our dependencies, and become the Customer Authentication subject matter expert at Remitly

1,001-5,000 employees

Company Overview
Remitly is a mobile payments service that enables users to make person-to-person international money transfers.
  • Continuing Education or Travel Stipend
  • Office Culture
  • Flexible PTO, Schedules and Leaves
  • DEI Learning Opportunities
  • Community Engagement
  • Inclusive Benefits
Company Values
  • Customer centricity: We are here to listen to, learn from and serve our customers. Period.
  • Deliver on promises: We help our customers deliver on their promises by keeping our promises. We are accountable for our commitments, no matter how small.
  • Hire & develop exceptional people: We hire unique and diverse talent who embrace challenges and grow on the job. We coach and invest to help every employee succeed.
  • Act with integrity: We have zero tolerance for unethical people, products, practices or partners.
  • Sweat the details: We roll up our sleeves and stay connected to the details. We don’t settle for “good enough”.
  • Data driven: We attempt to measure everything, then use qualitative and quantitative insights to make better decisions.
  • Bias for action: We urgently prioritize and act. A good decision now is better than a great decision later. When necessary, we disagree and commit.
  • Be an owner: We think, act and take responsibility beyond our immediate team and role, to benefit our customers, colleagues and the broader business.
  • Aim for the stars: We dream big, think long term, and create amazing customer experiences.
  • Continuously improve: We are humble, curious and self-driven learners. We work hard to find the “best” way to do something, then keep trying to find an even better way.
  • Don't be afriad to fail: We are purpose-driven and don't let fear impact our decisions or actions. When experiments fail or we make mistakes, we learn fast, openly share our learnings, and jump right back in.
  • Lead authentically: Everyone is a leader. We are open, self-aware, and enthusiastically share knowledge and context to help others succeed.