Full-Time
Technical Support Engineer
Acre Security
201-500 employees
Delivers scalable access control and security
No salary listed
Remote in USA
Remote
Remote within the Western United States.
Bachelor's
 IT & Security (1) |
|---|
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- Strong customer service and communication skills.
- Excellent analytical and troubleshooting abilities.
- Fluency in English, written and verbal.
- Strong organizational skills and attention to detail.
- Ability to learn quickly and perform effectively in a fast-paced environment.
- Strong time-management skills with the ability to multitask.
- Familiarity with Microsoft operating systems and networking fundamentals.
- Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies.
- Provide technical support to customers via phone, ticketing systems, and other support channels.
- Troubleshoot software, networking, and system-level issues with a strong focus on customer experience.
- Continuously test Acre software and integrations to support quality assurance and product reliability.
- Respond to incoming customer calls and technical inquiries requiring assistance.
- Participate in an after-hours on-call rotation to support customers 24/7/365.
- Maintain accurate documentation and records within support and ticketing systems.
- Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes.
- Create and maintain weekly or monthly reports as directed by leadership.
- Experience in a technical support or customer service role, ideally in a software as a service or call-center environment.
- Exposure to software testing, system integrations, or quality assurance activities.
- A degree in Information Technology, Systems, Engineering, or equivalent practical experience.
- CompTIA certifications, including A+, Network+, or Security+.
Acre Security provides digital and physical security solutions for people, premises, and data, including both on-premises and cloud-based systems. Its scalable, open-architecture access control combines hardware and software to manage entry, with options for cloud or on-site deployment and easy integration with existing tools. It differentiates itself through an emphasis on open architecture and seamless integrations across cloud and on-premises environments, serving clients of all sizes and aiming to reduce total cost of ownership. The goal is to help clients maintain high security while reducing costs and providing adaptable tools that evolve with changing threats and requirements.
Company Size
201-500
Company Stage
Seed
Total Funding
$1.1M
Headquarters
Las Vegas, Nevada
Founded
2012
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Simplify's Take
What believers are saying
- March 2026 AIC-AAC integration reduces offboarding gaps and strengthens governed cloud identity.
- June 2026 AiN Group access opens 700-plus independent dealers to Acre’s portfolio.
- CEO Kumar Sokka’s 2026 roadmap and RevCloud partner tooling target faster recurring revenue growth.
What critics are saying
- Wesco exclusivity concentrates U.S. distribution power and can pressure Acre’s pricing and margins.
- Acre Bridge and AAC integration through 2027 create execution risk against LenelS2 and Genetec.
- If cloud migrations stall, Acre remains trapped supporting aging hardware while competitors win subscriptions.
What makes Acre Security unique
- Acre Bridge connects legacy controllers to AAC without rip-and-replace, launched March 2026.
- Acre unifies access, intrusion, visitor, and video around AAC and AIC.
- Wesco’s February 2026 exclusivity and AiN’s June 2026 dealer network expand reach fast.
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Benefits
Remote Work Options
Hybrid Work Options
Professional Development Budget
Training Programs
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 53%PRESS RELEASE: White Label Communications welcomes Don Joos as new CEO. EXTON, PA - July 21, 2026 - White Label Communications (WLC), the market-leading provider of white-label communications and technology solutions, today announced the appointment of Don Joos as Chief Executive Officer, effective July 20, 2026. Joos succeeds founder and longtime CEO Tom Joseph, who will transition to the role of Chairman of the Board. Joos brings more than 20 years of leadership experience in technology and Unified Communications as a Service (UCaaS), working with companies ranging from start-ups to large enterprises. He has a proven track record of leading companies through periods of transformation and growth, making him a natural fit to build on WLC's momentum. In recent years, the company has grown from a provider of white-labeled cloud voice and UCaaS solutions into a comprehensive communications technology provider - offering enterprise-level, AI-driven contact center solutions, WAN optimization, and network monitoring. "I'm honored to lead White Label Communications at a moment when the business opportunity has never been stronger," said Joos. "Over the past year, WLC has strengthened its position as a full communications technology provider, and my priority is to make that expanded portfolio easier and compelling for partners to sell, support, and grow under their own brand. I've spent my career transforming companies at pivotal growth moments into partner-focused organizations, and I'm excited to do that work alongside this team." Joos previously served as CEO of Acre Security, where he led the transformation of the business model from on prem to cloud based solutions while integrating numerous prior acquisitions into a cohesive entity for the partner community. Prior to Acre, he served as CEO of Siris portfolio companies TPx Communications and PGi, and as President & CEO of ShoreTel (NASDAQ: SHOR), where he drove the strategic transformation of the business to a subscription-based SaaS model that culminated in a successful sale. Before ShoreTel, he held various leadership roles at Avaya for almost a decade, building valuable experience in the unified communications and Contact Center as a Service (CCaaS) solutions that are central to WLC's service stack. "When I founded WLC in 2010, I set out to build a company that put partners first - and that principle has driven every decision since," said Tom Joseph, founder and Chairman. "Don is the right leader to carry it forward. His track record of scaling communications businesses and integrating acquisitions into a unified platform makes him uniquely suited to lead WLC's next chapter. I look forward to supporting him as Chairman of the Board." About White Label Communications Since 2010, White Label Communications (WLC) has been the powerhouse behind standout private-label communications solutions - built to scale, built to last, and built to exceed expectations. As business-in-a-box pioneers, WLC equips partners with everything they need to meet client demand, generate reliable recurring revenue, and succeed on their terms, under their own brand. From UCaaS and CPaaS to CCaaS and more, WLC fuses modern technology, dependable performance, and unwavering U.S.-based support to ensure significant growth and limitless opportunity in a fast-moving, always-connected world. Share to: Linkedin Facebook-f X-twitter Latest Blogs & News
Acre Security unveils cloud-ready solution. 18 Mar 2026 Quick Read Summary is AI-generated, newsdesk-reviewed * Acre Security launches Acre Bridge, connecting legacy systems to cloud-ready Acre Access Control. * Acre Bridge enables hybrid environments to transition to cloud without operational disruption. * Revamped partner program supports cloud-driven business models, offering new resources and incentives. Acre Security has introduced Acre Bridge, a new device enabling current on-premises access control systems to connect directly to Acre Access Control (AAC). This launch allows organisations to transition to cloud integration at a pace that matches their operational demands, aligning with the need for phased technology upgrades. Acre Bridge is set for a grand unveiling at ISC West 2026. Hybrid security environments. Many organisations currently operate in mixed-mode environments, combining cloud and local security solutions. Acre Bridge facilitates seamless interaction between people, devices, and events by linking legacy controllers with AAC. This ensures smooth parallel operation of existing and cloud-native systems during transitions, allowing access to advanced functionalities such as mobile credentials and centralised management remotely. In response to strategic priorities influenced by partner feedback, Acre Security is focusing on enabling modernisation with minimal disruption. Kumar Sokka, CEO of Acre Security, stated, "Last year was about listening and defining our direction forward. Our partners want modernisation without disruption and a clearer path to long-term growth. Acre Bridge delivers that flexibility, and now our focus is execution - simplifying how we work together and enabling partners and customers to modernise with confidence." Cloud business models. There are specific market development funds available for partners meeting qualifying criteria Alongside Acre Bridge, a renewed global partner programme has been launched to assist partners adapting to hybrid and cloud-centric business models. Enhancements include upgrades to the partner portal with RevCloud, streamlining quoting and ordering processes. The programme aims at better aligning incentives, resources, and structure with the evolving business models of both on-premises and cloud environments. There are specific market development funds available for partners meeting qualifying criteria. Ongoing role in hybrid deployments. Acre's comprehensive strategy prioritises a unified security suite anchored by Acre Access Control. This platform brings together access control, intrusion detection, visitor management, and video surveillance into a cohesive offering. It continues to support reliable on-premises platforms, acknowledging their enduring importance in hybrid security deployments. Attendees can view a demonstration of Acre Bridge at Acre's booth #23015 during ISC West from March 25-27, 2026, at the Venetian Expo Center in Las Vegas.
Acre Security to unveil transformational product - Acre Bridge - at ISC West. PLANO, TX - March 17, 2026 - Acre Security, a global provider of integrated security technology, today announced the launch of Acre Bridge, a new device designed to connect existing on-premises access control systems directly to Acre Access Control (AAC). The Acre Bridge empowers organizations to move toward the cloud on their own terms, evolving with their own security needs at a pace that aligns with operational realities. Set to be unveiled at ISC West 2026, Acre Bridge addresses a growing market reality: most organizations operate hybrid security environments that cannot transition to the cloud overnight. By synchronizing people, devices, and events between existing controllers and AAC, Acre Bridge allows customers to run existing and cloud-native systems in parallel throughout the transition, without compromise, while unlocking modern capabilities such as mobile credentials and centralized remote management. The launch reflects a broader strategic focus, shaped by partner feedback, to deliver modernization without disruption. "Last year was about listening and defining our direction forward," said Kumar Sokka, CEO of Acre Security. "Our partners want modernization without disruption and a clearer path to long-term growth. Acre Bridge delivers that flexibility, and now our focus is execution - simplifying how we work together and enabling partners and customers to modernize with confidence." The launch of Acre Bridge coincides with a refreshed global partner program designed to better support partners navigating hybrid and cloud-driven business models. Building on operational investments made over the past year, Acre is also enhancing its partner portal with RevCloud integration to simplify quoting and ordering. Acre is also introducing a more aligned program structure to ensure incentives, resources, and program tiers better reflect partners' evolving on-premises and cloud business models, along with dedicated market development funds for qualified partners. Acre's broader strategy centers on a unified security portfolio anchored by Acre Access Control. The platform integrates access control, intrusion, visitor management, and video capabilities into a cohesive solution while continuing to support established on-premises platforms, recognizing their proven reliability and ongoing role in hybrid deployments. Acre will be demonstrating Acre Bridge at booth #23015 at ISC West, being held March 25-27, 2026, at the Venetian Expo Center in Las Vegas.
Wesco & Acre: pioneering cloud access control. 12 Feb 2026 Quick Read Summary is AI-generated, newsdesk-reviewed * Wesco becomes exclusive U.S. distributor for Acre Security's cloud-native access control solutions. * Partnership accelerates shift from on-premise to subscription-based security technologies. * Collaboration expands Acre's distribution, providing scalable, future-ready security solutions. Wesco International has announced a new agreement with Acre Security, appointing them as the exclusive distributor of Acre's cloud-native access control platform and future intrusion solutions in the United States. This partnership aims to expand Acre's customer base, facilitating the industry's shift from traditional on-premise systems to modern, subscription-based security technologies. Strategic partnership announcement. Under the terms of the agreement, Wesco will not only be Acre's exclusive U.S. distribution partner but will also play a key role in supporting Acre's global growth ambitions. Tara Dunning, Vice President of Converging Technology at Wesco, commented, "By aligning Wesco's distribution scale and robust services offering with Acre's unified platform offerings - including cloud-native access control and intrusion solutions - the partnership enables a more seamless transition for customers evolving from traditional security architectures to cloud-native, future-ready solutions." Expanding Acre's distribution footprint. The partnership expands Acre's distribution across on-premise and cloud solutionsThe collaboration represents a significant step in broadening Acre's distribution capabilities, encompassing both on-premise and cloud-native solutions. Customers will benefit from enhanced support, comprehensive expertise, and the ability to upgrade their security systems at their own pace. This partnership is designed to empower organisations to adapt to modern security needs more easily and effectively. Advancing integrated security solutions. Kumar Sokka, CEO of Acre Security, emphasized the strategic importance of this collaboration by stating, "At Acre, we believe security should evolve without friction. Wesco's global reach and trusted reputation make it an ideal partner to help us deliver smarter, integrated security solutions at scale. Together, we're making it easier for organisations to move forward - with clarity, confidence and control." Sokka further noted that the agreement aims to assist organisations in handling increasing complexities, regulatory demands, and elevated threat levels. This partnership reinforces Acre's role as a reliable leader in enterprise-grade security and underscores the company's commitment to offering a unified, future-proof security approach for clients worldwide.
Acre Security appoints Jon Nelson as Senior Vice President of Engineering.