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Manager, Customer Success Consulting
Posted on 3/17/2022
INACTIVE
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Marketing
Looker
Requirements
  • Guide and support your team in managing their consultative projects and workshops
  • Work with your team to understand the evolving needs of customers and helping drive the future of these Strategic deliverables to our customers
  • Partner closely with cross-functional leaders in the business to ensure we are monitoring customer demand, feedback and outcomes as a result of these sessions
  • Partner with CSM account owners to deliver entitlements to selected customers
  • Build a business case to expand, and potentially monitise, this program in outer-years
  • Data driven consultant with strong Customer Engagement industry domain knowledge
  • 6+ years experience working within data/analytics teams measuring the impact of customer engagement on overall business KPIs
  • You're passionate about delivering success for customers and building something new
  • You have management experience, or are ready to take a step into management
  • You're known for being a “team player.” We just can't emphasize this enough as you'll work with larger Customer facing teams within Customer Success to seamlessly enhance the customer experience as well as being part of a global Customer Success Consultant team
  • You have strong customer facing skills, you build relationships and always follow-up on requests and next actions
  • You have excellent communication skills, written and verbal
  • Ability to present deep analytics in a digestible and actionable manner for Customers to act on
  • Understanding of how analytics and data impact marketing and are skilled in telling this story to an audience
  • Extensive experience with data analytics tools such as Looker
  • Experience with Technologies and Processes for Marketing, Personalization, and Data Orchestration
  • A 'can do' attitude as a founding member of the new Customer Success Consulting team, with a high level of comfort with change
  • You are intellectually curious and are known as a problem solver
Responsibilities
  • Develop consultative entitlements, including workshops, reports and engagements designed to help Braze's customer accelerate their customer engagement programs and realise more ROI from their investment in Braze
  • Manage a small Customer Success Consultant team, including hiring, nurturing staff development, and maintaining staff satisfaction
  • Be responsible for your team achieving their KPIs against strategic deliverables and customer ROI
Braze

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
Benefits
  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture
Company Values
  • Take Your Seat At The Table - Our community welcomes and respects your unique talents and perspective
  • Don't Ignore Smoke - We help each other notice issues before smoke turns to fire
  • Shape The Future - We believe in the positive trajectory of change
  • Embrace Curiosity - We are explorers of details and new horizons
  • Seek The Truth - We combine intelligence with humility to challenge our assumptions and ask thoughtful questions
  • Be A Human - Each of us contributes to the Braze culture through our individuality