SBA Virtual Relationship Manager

Location:

For Those Who Work At Home, Washington

Job Summary
The SBA Virtual Relationship Manager (SBA VRM) partners with Virtual Business Banking Relationship Managers (VRMs) to focus on the acquisition of new clients with annual sales typically from $1 to $3 million and loans typically sized $500,000 or less. The SBA VRM structures SBA loan proposals, prepares credit packages, and poises client relationship for deeper cross-sales by their VRM for a broad array of appropriate financial products and services. Serves as a resource, subject matter expert and advocate of SBA programs and products with KeyBank's VRM staff. The SBA VRM works as an inside role, reporting to the National SBA Sales Manager.

Responsibilities

• Maintains an in-depth knowledge of SBA products and the SBA’s Standard Operating Procedures (SOP) as well as basic knowledge of broader business banking products services.
• Helps VRMs build acumen to properly identify SBA loan opportunities through joint calling efforts and other collaborative opportunities including training, as well as how to overcome obstacles.
• Interfaces with clients to collect and analyze business financials, determining credit quality and appropriateness of SBA financing structures.
• Prepares complete credit package and functions as client’s credit sponsor with credit campus to facilitate the underwriting process through credit approval.
• Uncovers what will motivate a prospect to purchase our services, while introducing the KeyBank value proposition; manages client expectations for SBA products, actively listen to concerns, presents solutions to decision makers and manages client expectations from origination to closing.
• Builds and maintains collaborative relationships with all Key lines of business in order to effectively refer business, explain SBA lending programs and leverage partnerships to deepen and enrich the client experience.
• Develops and maintains knowledge of competitive products and services as well as knowledge of competitors.
• Meets and exceeds individual sales goals while contributing to the overall sales success of the team.
• Adhere to established policies and procedures related to sales, regulatory compliance, quality, and sales client contact strategy.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Bachelor's Degree or equivalent in relevant business experience ()

Experience Qualifications

• A minimum of 1 year of experience analyzing business financial statement and tax returns
• A minimum of 1 year of demonstrating in-depth knowledge of banking lending products, preferably SBA lending products/SOP knowledge required.
• A minimum of 1 years of SBA lending or credit experience required.

Tactical Skills

• Demonstrated strong customer service skills with an ability to achieve results in a dynamic, fast paced, high volume sales environment; ability to orchestrate multiple activities at once to accomplish a goal

Personal Skills

• Collaboration
• Critical Thinking
• Influence
• Problem Solving

Practical Skills

• Business Acumen
• Systems Thinking

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Travel

• Occasional travel to include overnight stay.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $48.08to $55.29per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 08/10/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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