Patient Access Associate

Description

Essential Duties and Responsibilities:

1. Patient Registration

• Greets patients and their caregivers upon arrival
• Registers patient accurately in the database
• Collects information such as patient details, medical history, billing, and insurance information
• Records insurance information and updates any other patient information
• Relays information between patients and other staff members
• Informs patients and their caregivers on hospital procedures, policies, and protocols

2. Telecommunication

• Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and/or works the call center in the clinic.
• Patient/staff complaints when in telecommunications area
• Input from other departments on our accuracy

3. Patient Scheduling

• Schedules patient appointments and procedures as requested by patient, nursing or medical providers.
• Review of errors that come from the chores when checking appointments

Requirements

Education & Licensure:

• High school graduate or equivalent
• Associate Degree in related field preferred

Experience:

• One year of experience in customer service, patient registration, or other similar role in a healthcare setting

Knowledge, Skills & Abilities:

• Excellent communication and listening skills
• Excellent customer service skills
• Ability to deal with difficult people and stressful situations in a professional manner
• Ability to problem solve, manage time, prioritize tasks
• Ability to work independently or as a team
• Possesses a basic understanding of medical terminology and procedures 
• Ability to maintain confidentiality 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission:  We help people live healthier, happier, and longer lives.              

Vision:  To transform from quality sick care to quality well care that is sustainable and affordable. 

Values:  People Centered, Trust, Innovation, and Growth. 

Here at St. Croix Health we offer our employees with a robust benefits package that includes: 

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.