Responsibilities

• Define internal communications strategy to educate and foster engagement through effective communication and channels. Manage the nuances of communicating to a workforce that includes both full-time employees and on-demand workers.
• Produce thoughtful, compelling and engaging written and visual communication for various channels such as newsletters, email communication, all hands meetings, presentations and more. Ensure consistent tone and voice with messaging rooted in company mission and values, brand narrative, employee value proposition and DEIB priorities.
• Support organizational changes with communications plans that help workforce navigate transitions, focus on key initiatives, and maintain engagement.
• Serve as a trusted partner and strategic advisor to teams including Sales Leadership, Operations, HR, Learning & Development, Product Marketing, Compliance and more to support effective internal communications related to key business initiatives.
• Help define strategy for establishing/evolving internal communications platforms and tools (Slack/Teams, SharePoint, etc.) to ensure information is accessible and effectively distributed to employees. 
• Support the growth and development of mid-level managers, providing resources (e.g., messaging, materials, best practices) and coaching that enable them to be more effective communicators.
• Monitor and analyze the effectiveness of various campaigns and channels, using insights to evolve strategy and tactics over time.
• Partner with broader communications team to ensure alignment and consistency in messaging. As media and speaking opportunities involving employees and on-demand workers arise, collaborate with public relations team to support. 
• Experiment with new, creative ways to reach employees with relevant news and information, driving engagement in priority initiatives.

Qualifications

• 10+ years of relevant experience with employee communications, employee engagement and change management
• Excellent analytical, written and verbal communications skills with the ability to translate business priorities into clear and concise communications 
• Ability to work collaboratively across teams, build relationships and influence stakeholders
• Strong project management and organizational skills with the ability to handle competing priorities in a fast-paced environment
• High level of professionalism and integrity with the ability to handle sensitive and confidential information
• Bachelor’s degree in Communications, Marketing, or a related field