Full-Time

Unified Communications Engineer

Confirmed live in the last 24 hours

General Dynamics

General Dynamics

10,001+ employees

Aerospace and defense products and services

Cybersecurity
AI & Machine Learning
Aerospace
Defense

Compensation Overview

$101.6k - $131.6kAnnually

Senior

No H1B Sponsorship

Springfield, VA, USA + 1 more

More locations: Fenton, MO, USA

US Citizenship, US Top Secret Clearance Required

Category
System Administration
IT & Security
Requirements
  • Collaboration Tools
  • Unified Communications
  • WAN Networking
  • 5 + years of related experience
  • US Citizenship Required
  • Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical training, or work/military experience.
Responsibilities
  • Collaborate with customer management staff and GDIT management to coordinate and implement system level changes and activities, demonstrating the ability to make rational and objective judgments based on facts, information, and company procedures.
  • Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives. Take ownership of support issues and work towards successful resolution with customers.
  • Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
  • Oversee the daily operations of approximately 8500 customer phones across multiple systems, ensuring efficient and reliable performance.
  • Manage projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), VoIP deployment, and ongoing upgrades and improvements to existing systems.
Desired Qualifications
  • Strong understanding of Unified Communications design, requirements, and functions.
  • Expert-level technical proficiency in Unified Communications system administration.
  • Experience with various collaboration tools Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.
  • Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.
  • Strong expertise in WAN network facilities and protocols.
  • Demonstrated attention to detail and a logical approach to manipulating large data sets.
  • Excellent interpersonal, oral, and written communication skills.

General Dynamics operates in the aerospace and defense sector, providing essential products and services for national and global security through four main divisions: Aerospace, Marine Systems, Combat Systems, and Technologies. The Aerospace division manufactures high-performance business jets, while Marine Systems focuses on advanced naval vessels. Combat Systems produces land and amphibious combat vehicles and weapons, and Technologies offers IT services and cybersecurity solutions. The company stands out by integrating artificial intelligence and autonomous systems into its offerings, aiming to lead in defense technology evolution.

Company Stage

IPO

Total Funding

$29.2M

Headquarters

Reston, Virginia

Founded

1952

Simplify Jobs

Simplify's Take

What believers are saying

  • U.S. Space Force's $10M funding boosts General Dynamics' space-based defense capabilities.
  • GDIT's $5.6B Air Force contract enhances secure global information sharing solutions.
  • Gulfstream's contract with U.S. Air Force indicates strong demand for aerospace services.

What critics are saying

  • Data breach exposes vulnerabilities in General Dynamics' cybersecurity measures.
  • Increased competition from Lockheed Martin and Northrop Grumman in defense spending.
  • Reliance on antimony poses supply chain risks amid geopolitical tensions.

What makes General Dynamics unique

  • General Dynamics excels in integrating AI and autonomous systems into defense products.
  • The company offers a diverse portfolio across aerospace, marine, combat, and technology sectors.
  • Gulfstream jets set industry standards for performance and luxury in business aviation.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Flexible Work Hours

Professional Development Budget