Associate Fraud & Claims Operations Representative

About Wells Fargo India

Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview

Performs moderately complex operational accounting activities relating to the maintenance of a complete and accurate general ledger/customer accounts and resulting managerial reports. Duties may include: providing operational accounting support to internal business groups and/or operations departments; reviewing customer financials, preparing/reviewing transactions which may be in support of business group products, preparing entries, gathering, reviewing and preparing data for regulatory reports, preparing and reviewing account reconciliations and certifications, assisting in preparation of consolidated balance sheets, statements of income, performing customer account maintenance duties, such as generating invoice files, client billing adjustments, processing ACH or deposits, reviewing taxes.

About the Role

We are looking for an extraordinary candidate who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing and exceptional customer experience. Successful candidates will work in a fast paced, quality-oriented work environment. This group handles Fraud Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. One will be required to use multiple online computer systems with technical proficiency. Excellent decision-making skills are necessary to conduct a thorough investigating of claims/questionnaires while documenting and researching all required information to assist in resolving the claim.

Responsibilities

The nature of claims handled can be complex; therefore the ability to review information from multiple sources, attention to detail, and the ability to apply regulatory and VISA rules to the claim decision is critical

 Essential Qualification & Skills

• Excellent research, analytical and problem-solving skills with strong attention to detail

• Strong verbal & written communication, interpersonal, and collaboration skills

• Proven ability to learn and apply new information

• Able to multi-task to accomplish tasks effectively.

• Able to interpret the documents or the requests received.

• Excellent data entry skills

• Strong verbal & written communication skills

• Analytic skill

• Good Math and accounts skills

• Ability to work quickly & accurately while maintaining acceptable standards of workmanship

• Quick learner with the ability to retain high volume of information

• Ability to recognize and escalate any discrepancies identified or noticed while processing.

• Strong Ability to apply regulatory and VISA rules to the claim decision

Desired Skills

• Highly motivated with strong organizational and analytical skills and attention to detail.

• Flexibility to work different shifts and to work overtime

• Ability to succeed in a team environment.

• Ability to learn quickly and transfer knowledge.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.