Claims Supervisor
Posted on 2/15/2023
Phoenix, AZ, USA
Experience Level
  • Strongly prefer a minimum of 2 years experience in claims handling, including claims terminology, case study, and or underwriting
  • Prior leadership experience preferred
  • Strong understanding of relevant data and metrics to drive results
  • Entrepreneurial mindset
  • Exceptional personal qualities and people skills
  • Outstanding conflict resolution and de-escalation skills
  • Be influential and passionate about leading and developing people
  • Ability to work in a fast-paced environment, drive and embrace change
  • Excellent follow-through, attention to detail, and with minimal need for supervision
  • Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • Commitment to high responsiveness and availability
  • Strong proficiency with technology such as: Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems. Mac expertise a plus
  • State licensing, desirable (but not required)
  • BA/BS preferred
  • Lead and oversee a team of 5 to 8 claims associates and specialists
  • Have a passion for leadership and development of people
  • Identify and drive continuous improvements to our policies and procedures
  • Foster a high quality work environment that inspires the team to deliver a world-class claims experience to our customers
  • Collaborate with your peers, team, other leaders and our outside vendors to continue to improve results
  • Hire, onboard, develop and mentor your team
  • Handle escalations of difficult situations
  • Meet KPIs for customer satisfaction, financial performance, and employee satisfaction
  • Complete weekly pending reports and reviews
  • Payment authority and coverage reviews for all team members
  • Vendor management assistance and review
  • Huddles, One-on-ones, and service observes
  • Drive results of your team and the department
  • Monthly scorecard updates and analysis
  • High level decision-making
  • Multitasking different projects and prioritizing at a moments notice

501-1,000 employees

Nationwide car rental marketplace
Company Overview
Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.