Claims Supervisor @ Turo

Claims Supervisor

Posted on 2/15/2023

INACTIVE

Locations

Phoenix, AZ, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Strongly prefer a minimum of 2 years experience in claims handling, including claims terminology, case study, and or underwriting
Prior leadership experience preferred
Strong understanding of relevant data and metrics to drive results
Entrepreneurial mindset
Exceptional personal qualities and people skills
Outstanding conflict resolution and de-escalation skills
Be influential and passionate about leading and developing people
Ability to work in a fast-paced environment, drive and embrace change
Excellent follow-through, attention to detail, and with minimal need for supervision
Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
Commitment to high responsiveness and availability
Strong proficiency with technology such as: Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems. Mac expertise a plus
State licensing, desirable (but not required)
BA/BS preferred

Responsibilities

Lead and oversee a team of 5 to 8 claims associates and specialists
Have a passion for leadership and development of people
Identify and drive continuous improvements to our policies and procedures
Foster a high quality work environment that inspires the team to deliver a world-class claims experience to our customers
Collaborate with your peers, team, other leaders and our outside vendors to continue to improve results
Hire, onboard, develop and mentor your team
Handle escalations of difficult situations
Meet KPIs for customer satisfaction, financial performance, and employee satisfaction
Complete weekly pending reports and reviews
Payment authority and coverage reviews for all team members
Vendor management assistance and review
Huddles, One-on-ones, and service observes
Drive results of your team and the department
Monthly scorecard updates and analysis
High level decision-making
Multitasking different projects and prioritizing at a moments notice

We are looking for a Claim Supervisor to join us as part of our claims team in Phoenix, AZ. This is an exciting opportunity to help continue to grow our team and take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on an exciting part of the business, come join our team! This position reports to our Claims Manager.

What you’ll Do

Lead and oversee a team of 5 to 8 claims associates and specialists
Have a passion for leadership and development of people
Identify and drive continuous improvements to our policies and procedures
Foster a high quality work environment that inspires the team to deliver a world-class claims experience to our customers
Collaborate with your peers, team, other leaders and our outside vendors to continue to improve results
Hire, onboard, develop and mentor your team
Handle escalations of difficult situations
Meet KPIs for customer satisfaction, financial performance, and employee satisfaction
Complete weekly pending reports and reviews
Payment authority and coverage reviews for all team members
Vendor management assistance and review
Huddles, One-on-ones, and service observes
Drive results of your team and the department
Monthly scorecard updates and analysis
High level decision-making
Multitasking different projects and prioritizing at a moments notice

Your profile

Strongly prefer a minimum of 2 years experience in claims handling, including claims terminology, case study, and or underwriting
Prior leadership experience preferred
Strong understanding of relevant data and metrics to drive results
Entrepreneurial mindset
Exceptional personal qualities and people skills

Outstanding conflict resolution and de-escalation skills
Be influential and passionate about leading and developing people
Ability to work in a fast-paced environment, drive and embrace change
Excellent follow-through, attention to detail, and with minimal need for supervision
Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

Commitment to high responsiveness and availability
Strong proficiency with technology such as: Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems. Mac expertise a plus
State licensing, desirable (but not required)
BA/BS preferred

The Phoenix base salary target range for this full-time position is $71,500+ equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.

#LI-LT

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
$2,000 Learning & Development stipend to invest in your professional development
$1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
$100 USD Monthly Turo travel credit
Cell phone, internet and Fringe benefit stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
Bi-annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that’s underrepresented in tech, we’d love to meet you.

Aside from an award winningwork environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don’t meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

501-1,000 employees

Website

Nationwide car rental marketplace

Company Overview

Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.