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Full-Time

Head of Customer Support Engineering

Posted on 4/19/2024

Clumio

Clumio

51-200 employees

Autonomous backup for cloud data security

Data & Analytics

Senior

Santa Clara, CA, USA

Category
Customer Experience
Customer Support
Customer Success & Support
IT Project Management
IT & Security
Required Skills
Communications
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 7+ years of experience in technical customer support, with at least 3 years in a leadership role.
  • Strong technical background, with expertise in cloud-based technologies and data protection solutions.
  • Proven leadership skills.
  • Excellent communication and interpersonal skills.
  • Analytical mindset.
  • Customer-focused mentality.
Responsibilities
  • Lead and inspire the technical support team at Clumio, fostering a culture of excellence and customer-centricity.
  • Develop and implement strategies to optimize the efficiency and effectiveness of support operations.
  • Collaborate with cross-functional teams to address customer concerns and drive product improvements.
  • Analyze support metrics and trends to identify areas for improvement.
  • Develop and maintain documentation, training materials, and knowledge bases.
  • Stay informed about industry trends and emerging technologies.

Clumio offers an autonomous backup solution for critical cloud data, focusing on protecting workloads in AWS and Microsoft products using air-gapped SaaS technology. The platform utilizes secure, scalable, and instantly recoverable methods to safeguard data, enabling organizations to achieve compliance requirements and optimize cloud storage costs.

Company Stage

Series D

Total Funding

$272M

Headquarters

Santa Clara, California

Founded

2017

Growth & Insights
Headcount

6 month growth

11%

1 year growth

22%

2 year growth

29%
INACTIVE