The Regional Manager will take the role in maintaining current clinical robot services and will be critical to ongoing success. You will be responsible for leading a team of technical support specialists and robot associates and being the first line of communication with onsite stakeholders. You will act as a liaison between onsite robot operations and the Diligent product, growth, engineering, and operations teams. This position is a hybrid role with some time working from home (~20%) and some time working in our partner hospital locations (~80%). You will travel to 4 locations on the East Coast on a rotational schedule. Expected travel is between 25-45% with approximately Monday-Thursday travel every other week. You will be required to participate in a technical training at our Headquarters in Austin, TX for one week, but no prior technical experience is required. This is a customer service/operations/management position. You must love managing people and problem solving for this role. 

Pay Range: $65,000 - $85,000 per year

What You’ll Be Doing/Responsibilities

• Maintaining current implementations of clinical services
• Managing the day-to-day operations for multiple hospitals in your assigned area
• Developing and researching new workflows and use cases to promote usage
• Managing conflict and solving work-flow challenges 
• Ensuring Site Leads have shift coverage while managing time off requests and holidays 
• Assigning projects to Site Leads and monitoring progress
• Contributing to the professional development of team members
• Creating desirable outcomes for company-wide OKRs
• Possessing a positive customer service oriented attitude
• Reporting out weekly/monthly reports and assessments to the Robot Operations Manager
• Relaying robot operation improvement opportunities to the Robot Operations Manager
• Reinforcing pride in organizational success and overall vision and impact 
• Overseeing team building activities on a quarterly basis (at a minimum)

What You’ll Need

To succeed in this role, it is critical that you can demonstrate:

• Effective Communication: for both onsite stakeholder discussions and team members
• Delegation: you can properly assign tasks out to reliable team members
• Organization: always being well-informed on everything that is going on at each of your assigned sites.
• Dependability: no action item, big or small, will fall through the cracks
• Time Management: for making sure that projects are completed on schedule
• Admirable work-ethic: you’re happy to be needed, even on nights and weekends
• Conflict-resolution skills: you handle conflict quickly and in a fashion that maintains a pleasant working environment
• Integrity: instilling trust in your team and making sure that they trust you
• Decisiveness: at times you may need to make decisions on your own in the moment

Preferred qualifications

• Applicable operations experience
• Healthcare experience ( i.e. clinical operations, clinical research, clinical coordinator, healthcare project management)
• Customer service industry experience
• Supervisory/Team Lead/Remote Team Management of remote employees experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,  national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.