Full-Time

Client Services Associate

Confirmed live in the last 24 hours

Collectors

Collectors

501-1,000 employees

Authenticates and grades collectibles items

Compensation Overview

$22.50/hr

+ Bonus + Commission + Other forms of compensation

Junior, Mid

Plano, TX, USA

Category
Customer Experience & Support
Customer Experience
Required Skills
Word/Pages/Docs
Zendesk
Connection
Connection
Connection
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Requirements
  • Associates Degree or equivalent preferred and/or 4+ years Customer Care/hospitality experience
  • Ability to understand and relay company policies and procedures
  • Familiarity with standard concepts, practices, and procedures within our particular field
  • Communicates clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
  • Exceptional written communication skills
  • Interpersonal skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
  • Problem solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations
  • Representation - Positively represent the company at all times
  • Be versed in the following computer programs: Navision, Grading System Manifesting/Order Processing, Zendesk, Ring Central, Slack and Google Docs
  • Attention to detail is critical in this role with representative exhibiting solid problem solving abilities
  • Ability to work well with a cross section of the Collectors Team
Responsibilities
  • Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions
  • Schedule drop offs with customers to allow there to be an organized flow of customers and products to the Collectors facility
  • Work with Security and/or Sales if there is a high value submission taking place
  • Attend to onsite VIP submitters to ensure a first class guest experience
  • Assist with inquiries on orders and pricing with customers at drop off while ensuring all submission forms are accurately filled out, items properly handled, and orders delivered to the Receiving department for order entry
  • Work with Logistics, Operations, Customer Care, Sales, CRC, Problem Orders Results, and Shipping to assist with any customer issues, including but not limited to resolving submission form errors, address or shipping updates, and order status inquiries
  • Work with Finance on any issues with payment processing
  • Research and resolve complaints or issues according to company policies and procedures
  • Make calls to follow up on questions, complaints and issues
  • Alert Marketing to opportunities to tell success stories from collectors, interview them, get photos for social media, etc.
  • Schedule pickups with customers and insure a smooth transaction during those pickups
  • Be able to answer questions on the outcome of the submissions
  • Assist with Customer Care emails and general inquiries during down time
  • Attend trade shows as company representative to assist in order processing with submissions (optional)
  • Representatives will strive to earn praise from customers regarding the high quality care they provide via email, written correspondence, Live Chat and social media in particular
  • Representatives will be responsible for keeping their workspace and visitor waiting area tidy and well-stocked with necessary supplies
  • Organize and manage the pickup room daily, including but not limited to making calls to dealers/customers in advance of end of week or end of quarter to coordinate timely pickups
Desired Qualifications
  • Associates Degree or equivalent preferred

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. By using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their collectibles. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data and analytics on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Company Size

501-1,000

Company Stage

IPO

Headquarters

Santa Ana, California

Founded

1986

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in digital collectibles boosts demand for authentication services.
  • Fractional ownership trends create new opportunities for grading and authentication.
  • Growing popularity of online marketplaces expands Collectors' service reach.

What critics are saying

  • Rising competition from Beckett Grading Services threatens market share.
  • Counterfeit collectibles pose a threat to Collectors' credibility.
  • Economic downturns may reduce demand for Collectors' services.

What makes Collectors unique

  • Collectors integrates AI and machine learning for precise grading and authentication.
  • Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.
  • Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

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Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Company News

Investor Turf
Oct 15th, 2024
GameStop Partners with PSA to Bring Trading Card Grading Services to Select U.S. Stores

GameStop Corp. (NYSE: GME), a leading video game, consumer electronics, and collectibles retailer, today announced a strategic collaboration with Collectors through its Professional Sports Authenticator (PSA) division.

PR Newswire
May 16th, 2024
Collectors And Ebay Transactions Close, Summer Launch Expected For Integrated, End-To-End Hobby Experience

PSA and eBay partnership introduces new, customer-focused vault experience with streamlined grading, storing and selling of trading cardsSAN JOSE, Calif., May 16, 2024 /PRNewswire/ -- Collectors, parent company of PSA, and eBay Inc. (NASDAQ: EBAY), a global commerce leader that connects millions of sellers and buyers around the world, today announced they have closed a series of previously announced transactions. This summer, eBay and PSA, a leading third party authentication and grading provider in the collectibles industry, will launch a new, seamless, end-to-end experience to the trading card hobby ("The Hobby"), enhancing the collector journey by unlocking new markets and benefits.The transactions included the sale of Goldin from Collectors to eBay and the sale of the eBay vault from eBay to PSA, along with a commercial agreement that will create the new, combined vault product offering.The partnership will support streamlined buying, grading, storing and selling for collectors of all types, bringing together eBay's best-in-class marketplace platform with PSA's expert grading services and vault product. Complementary service offerings from eBay and PSA will be combined to remove friction from The Hobby and power a comprehensive, integrated program. The companies are focused on improving The Hobby through trusted transactions, accurate and transparent data, a deep inventory of items across price points, and a shared belief that the customer should be at the center of every decision.The new, enhanced customer experience will launch with a suite of features, offering more seamless transactions and extensive data-based insights to support decision-making for trading card collectors:Customers will now have consistent access to the vault whether buying or selling on eBay, grading with PSA, or submitting items directly to the vault for insured storage.For cards submitted to PSA for grading, customers will have the ability to elect to sell those cards on eBay, vault them, or have them sent back home to showcase in their personal collection, simplifying the entire process and supporting reduced shipping costs and time.Within the PSA app, a full collection and inventory management experience will be available at users' fingertips, including real-time tracking of any item's value, via recent transactions and utilizing PSA's pricing data.eBay will integrate real-time transaction data and PSA Population Report data directly into listings for relevant collectibles, providing buyers with a clear understanding of an item's rarity, grading distribution and importantly, pricing. This can help buyers make more informed decisions by understanding how many items of a similar grade are in existence, while access to consolidated pricing data enables smarter buying, selling and trading decisions.Using image-based listing capabilities, eBay customers will also be able to scan graded trading cards to create and populate new listings with greater speed and accuracy, including attributes like the certification number, product, set, year, team, player, and features such as parallels, foils, insert, and card number."The most exciting part about this partnership between PSA and eBay is on the horizon, and we cannot wait to introduce a game-changing experience that will benefit collectors within The Hobby at all levels," said Collectors CEO Nat Turner

Sportico
Apr 10th, 2024
Goldin Auctions Acquired by eBay From Collectors Holdings

Goldin Auctions acquired by eBay from Collectors Holdings.

Authentic Collectables
Jun 28th, 2023
Ford S550 Prototype / S650 Mustang GT + Chevrolet Camaro Gen3 Supercar – Authentic Collectables

So Authentic Collectables is incredibly excited to announce this model as its first release in its upcoming Ford Mustang S650 Supercar Gen3 range.

Business Wire
Jan 17th, 2023
Goldin Launches Industry’S Only One-Stop-Shop Marketplace For Cards Collectibles With Psa

RUNNEMEDE, N.J.--(BUSINESS WIRE)--Goldin, the trusted destination for collectors, announces the launch of Goldin Marketplace as the leading way to buy and sell collectibles including trading cards, pop-culture and historical items, video games, VHS tapes, toys and more. Building upon Goldin’s industry-leading auctions, the new platform will combine authentication and grading services from PSA with vaulting, buying and selling to create the market-leading one-stop-shop for collectors.The new Goldin Marketplace offers buyers and sellers a superior collecting experience by providing access to PSA’s leading authentication and grading services and the Collectors Vault all in one place. The integration of these leading services creates the only true one-stop-shop platform for collectors to research, grade, buy, sell, vault and insure items seamlessly. The new Marketplace also offers sellers an improved customer experience by eliminating multiple steps in the selling process, from grading to shipping to listing and finding a buyer. With the Goldin Marketplace, sellers only need to ship their collectibles once to Goldin, or they can choose to have their cards sold at Goldin directly after being graded at PSA in just one click.For the first time in Goldin’s ten-year history, the company will also offer an “always-on” Marketplace where buyers can make an offer and purchase cards and other collectibles instantly. Additionally, Goldin is unveiling more buying options for collectors, including Weekly Auctions with items starting at just $5