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Global Saas Technical Support Internship
Posted on 3/10/2022
INACTIVE
Locations
United States
Experience Level
Intern
Requirements
  • Preferably working towards degree in Computer Science or related field
  • Class work or hands on exposure to software applications
  • Have a passion for learning new things
  • Able to work well in a team environment
  • Able to prioritize, organize, and manage multiple tasks, act independently and exercise good judgment
  • Good verbal and written communication skills
  • Troubleshooting skills
  • Experience using PCs, web browsers
  • PC Operating system basics
  • Be able to differentiate application issue vs. web issue
  • Be familiar with different types of browsers and settings
  • Understand difference between an Application in Saas environment vs. on premise environment; what you can and cannot do in each
  • Understand basic network concepts and components to identify where traffic is coming from or being directed to
  • Understand API/SSO technology - understand technology and use cases
  • Understand basics in different modalities. Email, SMS, voice
Responsibilities
  • Ask customers targeted questions to quickly understand root cause of their issue
  • Effectively communicate with end-users of varying technical capability and role
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Be available for incoming calls and pull work from an incoming queue
  • Accurately document and update tickets in the tracking systems. Able to maintain a personal queue of open requests
  • Maintain communication with the customers on the status of all open tickets. All responses should be professional, complete, well formatted, and consistent with prior communications
  • Regular follow ups with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions
  • Properly escalate unresolved issues to appropriate technology teams
Everbridge

1,001-5,000 employees

Public warning platform
Company mission
Everbridge's mission is to keep people safe and businesses running. The company builds infrastructure to move resources after natural disasters.
Benefits
  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • PTO/Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave
  • 401K / Retirement Plan
  • Performance Bonus
  • Employee Stock Purchase Plan
  • Free Food
  • Work From Home Policy
  • Company Social Outings
  • Unique Office Space
Company Values
  • Obsessed with Customer Service
  • Fueled with Passion
  • Guided with Integrity
  • A Team of Leaders