Customer Success

Salary Range: 80000 to 110000 (Currency: USD) (Pay period: per-year-salary)

Key Responsibilities:

• Customer Relationship Management: Develop and maintain strong relationships with key leadership teams by understanding their unique needs and objectives to ensure their success with Circadia Health's services.
• Customer Onboarding & Implementation: Assist customers through a seamless onboarding process, ensuring a smooth and successful implementation of our products and services tailored to meet customer needs and timelines. 
• Training & Education: Conduct training sessions to help customers effectively use our technology and services, ensuring they are well-equipped to achieve their desired outcomes.
• Customer Success Strategies: Develop and implement customer success strategies to drive user adoption, customer satisfaction, and overall account growth. Our Customer Success team is mission-driven to help customers achieve their desired outcomes by providing timely resources, resolutions, and services, all while leveraging our advanced technology.
• Customer Support: Oversee a support team to address customer inquiries and concerns promptly, ensuring that issues are resolved to achieve high customer satisfaction rates. Maintain updated Customer information on all CRM / Company Software platforms.
• Voice of the Customer: Gather feedback from customers to collect opinions and experiences, analyze data to identify common trends and areas of improvement from collected feedback, and communicate these insights back to the clinical, product, and engineering teams for continuous product and user-end enhancement. 
• Metrics and Reporting: Track key performance indicators (KPIs) and report metrics to identify areas for improvement and ensure customers are on track to achieve their goals. 
• Customer Advocacy: Promote customer advocacy by identifying satisfied customers willing to participate in case studies, testimonials, and other marketing initiatives.
• Customer Success Culture: Instill a customer success mindset across the organization, ensuring that all teams prioritize customer satisfaction and success.

Qualifications

• Bachelor's degree in Business, Marketing, Healthcare, or a related field; advanced degree preferred.
• Proven experience in clinical implementation, customer success, or account management teams, preferably in the technology, medical technology,  or healthcare industry.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to analyze data and draw actionable insights to improve customer success initiatives.
• Results-driven with a track record of meeting or exceeding customer retention and growth targets.
• Strategic thinker with the capacity to develop and execute successful customer success strategies.
• Ability to work in fast-paced environments
• Passion for innovation and improving patient outcomes through technology.
• Proficiency in Google Suite, Monday and other relevant software.

Benefits:

• Fully expensed travel
• Full Single Coverage Health Care Plan (Medical, Dental & Vision)
• Retirement Plan Contribution (401k, IRA)
• Paid Time Off ~1.75 days per month (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Professional Training & Development
• Opportunity to collaborate with a diverse team of professionals, including engineers, physicians, nurses, and others from various backgrounds on a daily basis 
• Annual Company Retreat