Sales Operations Manager

We are looking for a strategic and results-oriented Sales Operations Manager to help scale and refine our sales infrastructure, processes, and tools. This role plays a vital part in supporting our sales organization through insightful analysis, efficient workflows, and well-structured planning. The ideal candidate is comfortable navigating both systems and strategy, and brings a thoughtful, forward-leaning approach to supporting sales execution. This role requires the ability to work in our Tysons, VA office 5 days/week. 

Responsibilities:

• Develop, document, and maintain scalable sales processes and playbooks.
• Evaluate and improve existing sales workflows to reduce friction and improve productivity.
• Drive weekly, monthly, and quarterly forecast processes.
• Support planning, quota allocation, and pipeline modeling using historical and real-time data.
• Implement structured forecasting methodologies, incorporating tools that improve visibility and accuracy.
• Manage the sales tech stack ensuring systems are configured to support evolving needs.
• Scale sales team with direct reports to ensure go to market goals are achieved.
• Assess and implement enhancements to improve team efficiency, reporting, and pipeline visibility.
• Develop and maintain dashboards that provide insight into pipeline health, performance metrics, and key trends.
• Deliver clear, data-backed recommendations to improve sales effectiveness and identify growth opportunities.
• Ensure sales metrics are actionable and tied to business outcomes.
• Act as a connective force between Sales, Marketing, Finance, and Customer Success to ensure operational alignment.
• Support go-to-market planning, launches, and continuous feedback loops with key partners.
• Participate in ongoing refinement of sales strategy through process insights and performance data.

Qualifications:

• 4+ years of experience in Sales Operations
• Strong knowledge of CRM systems (e.g., Dynamics) and reporting tools 
• Demonstrated ability to streamline sales processes and support scalable growth
• Highly analytical with a strong understanding of sales KPIs and data-driven decision-making
• Experience in a B2B sales environment
• Strong leadership and organizational skills with the ability to manage a team. 
• Exposure to continuous improvement methodologies or process redesign (preferred)