Head of CASS Governance and Oversight

We are seeking a seasoned CASS professional with extensive experience in CASS or Safeguarding roles, working in industry, external audit, and/or regulators. The CASS Governance & Oversight team is responsible for the design, implementation, and oversight of the governance framework that enables the Commercial & Investment Bank (CIB) to comply with the UK client asset (CASS) rules set by the Financial Conduct Authority (FCA).

As the Head of CASS Governance and Oversight within the CASS and UK Outsourcing Governance & Oversight team, you will be responsible for leading a team of approximately 20 members to establish a governance framework for the CASS rules requirements in the Commercial & Investment Bank (CIB). Your crucial role will ensure that the CIB’s Client Asset Oversight Officer (CAOO) and relevant Senior Management Functions (SMFs) are able to meet their regulatory responsibilities. You will supervise the team that collaborates closely with Operations, Business, and Product Management across all business lines within the In-Scope Legal Entities, as well as with Compliance, Audit, and Risk departments.

Job responsibilities

• Lead the ongoing development and execution of the framework to meet CASS rules requirements within the Commercial & Investment Bank (CIB)
• Ensure timely and accurate execution of BAU regulatory delivery, aligning all processes to regulatory expectations and industry best practices
• Support the UK CASS Annual Audit Process by addressing key audit findings and implementing new controls for any identified gaps
• Oversee the CIB CASS Resolution Pack (RP) Process
• Ensure continued evolution and development of comprehensive CASS training programs
• Manage breach identification and resolution, conduct business applicability analyses and strategic initiatives
• Establish and maintain partnerships across business, technology, and operations
• Collaborate with stakeholders, including the second and third lines of defense, to foster transparency and use shared insights to identify synergies and ensure effective risk management
• Boost efficiency and accuracy by automating tasks with AI, promoting continuous innovation and operational excellence
• Foster a team environment where leaders inspire and mentor, driving accountability, collaboration, and innovation
• Engage actively in the firm's diversity and inclusion initiatives

Required qualifications, capabilities, and skills

• Strong technical understanding of the UK client asset (CASS) rules 
• Proven track record of navigating complex and ambiguous regulatory environments
• Experience working with external auditors and holding teams accountable to audit and remediation delivery as well as experience in regulatory, compliance, or operational teams within investment banking / financial services
• Proficient in managing teams and supporting career development
• Experience in building and leveraging relationships across different functions within an organization
• Organizational Skills: ability to manage and prioritize tasks effectively, ensuring attention to detail
• Excellent communication, negotiation and influencing skills and ability to drive change
• Ability to evaluate complex issues and make sound judgments, initiative in unstructured situations and ability to drive change and deliver solutions
• Capability to build and lead diverse teams, promoting a culture of continuous improvement
• Ability to establish trust and credibility across the organization and influence colleagues and stakeholders
• Ability to work in a fast-paced environment with fluid regulatory and business requirements

Preferred qualifications, capabilities, and skills

• Knowledge of the various components of the CIB (e.g. how its various functions and businesses are organized)