Operations and Project Management Associate Director

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing…

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising brands  designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless  & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, Tracfone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting a significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

Responsibilities:

• Lead the end-to-end intake & planning of cross-functional programs across the Value organization, assisting in managing from ideation to operational plan, including:

• Own project prioritization and manage incoming project demand by understanding business use cases/initiatives and translating business needs into project requirements

• Define a  prioritization framework all  initiatives and assist in leading agile efforts to execute on defined priorities internally and across business units, including managing incoming business  requests and acting as a coordination point to manage workload

• Maintain a view of the broader project portfolio at Verizon Value to anticipate needs and manage demand

• Create an actionable roadmap for each initiative across each of the 8 brands, aligned with Value Business Strategy roadmaps and budgets (in coordination with Finance)

• Drive alignment by identifying and key interdependencies across projects to optimize coordination and execution

• Manage Capex for the Brand Strategy and Brand Creative teams

• Spearhead coordination at the intake & planning phase of initiatives

• Build and manage matrixed timelines across brands, projects, and agencies mapping all  deliverables and goals

• Assign and monitor work, ensuring that project steps are aligned with business objectives, delivered on time, and within budget

• Orchestrate streamlined communication  and collaboration across multiple Verizon Value departments, agencies, and partnerships companies at Executive C-Suite levels.

• Oversee the day-to-day operations of the Value Brand Marketing team

• Overseeing the day-to-day operations of the Value Brand Marketing team

• Partner closely with teams across Verizon Value, including, but not limited to, commercial, integrated marketing, and media, to ensure alignment on all Value Brand marketing activities.

• Identify and implement opportunities to improve the efficiency and effectiveness of the Value Brand marketing team.

• Centralize management of record keeping and documentation for the brand marketing team.

What we're looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in process improvement, process design. 

• Experience with operational experience with large-scale projects.

Even better if you have one or more of the following:

• Experience in financial forecasting. 

• Strong logic, quantitative and analytical skills; deductive reasoning and problem-solving skills. 

• Demonstrated ability to synthesize information from a variety of sources and translate it into effective and actionable information. 

• Ability to lead within a sphere of influence, motivate others, resolve roadblocks, and escalate effectively. 

• Must be able to meet tight deadlines and have a strong customer and brand-building focus. 

• Must be able to help manage TV shoot productions.

• Ability to multitask, prioritize, and collaborate effectively both within one’s team and across other Verizon Value division.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $113,500.00 and $198,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.