Head of Territory Operations

About the Role

Uber Eats is transforming instant delivery and simplifying dining. Working at Uber Eats means unlocking opportunities for customers, merchants, and delivery partners alike.

We are seeking an exceptional individual to lead our Territory Operations team for the Northeast territory. If you're passionate about designing and building innovative solutions to complex problems, this could be the role for you.

As the Head of Territory Operations for the Northeast, you will be a key partner to the GM in shaping the strategy for the market and managing the growth and budget of the Territory. As a member of the Northeast leadership team you will collaborate with Northeast Commercial leadership and Strategic Operations leadership to develop scaled and strategic initiatives to grow the Eats business. You will manage a team of 10 operations managers to execute priorities and measure results, and your responsibilities will cover all parts of the Eats marketplace (eaters, couriers, restaurants and policy).

What You'll Do

• Lead and develop a team of Eater, Merchant, and Courier operators
• Set vision and develop strategy around operations and experience within a territory
• Provide input on local business need or how regulation impacts processes or products
• Work with commercial teams to help identify, solve, or escalate issues that relate to sales GTM, market prioritization, and account investment and operations
• Voice business needs and opportunities with cross-functional stakeholders
• Track performance against OKRs across the territory
• Plan and manage multi-city or state-wide initiatives
• Oversee any territory-specific processes or campaigns needed in addition to or instead of nationally scaled ones
• Engage cross functional partners to lead or play a role in larger scale projects

Basic Qualifications

• 7+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
• 3+ years of managing and leading operational teams, overseeing performance, coaching staff development, and driving the execution of strategic initiatives that consistently resulted in enhanced efficiency and the achievement of key business targets.
• Bachelor degree required, graduate degree highly welcome
• Undergraduate degree in a technical degree (economics, engineering, finance, business, sciences, math) is a plus

Preferred Qualifications

• Strong experience building and leading diverse teams
• Unparalleled business judgment and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them
• Strong collaboration and partner management skills - building deep, trust based relationships with territory and cross functional teams
• Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis; SQL querying
• High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
• Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
• Ability to thrive in a fast-paced and ambiguous environment
• Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently delivering against hard deadlines
• Strong written and verbal communication skills and ability to synthesize information quickly, to distill key takeaways, and to weave insights into a compelling story that clarifies and inspires
• Global Mobility and Delivery Policy: L6 requisition. Open to tenured L5 internal candidates to move laterally.

For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.