Executive Steward

Job Description

Responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. Directs, implements and maintains a service and leadership philosophy, which serves as a guide to respective staff.

• Consistently offer professional, friendly and proactive guest service while supporting fellow employees
• Communicate all departmental policies, procedures and other required service standards
• Monitor & maintain the sanitation of kitchen equipment and other areas within the hotel
• Prepare monthly reports on shortages in china, silverware and equipment and requisition replacements as required while following budget guidelines
• Oversee the scheduling and labor management of stewarding employees
• Oversee ordering of chemicals and operating supplies
• Work closely with the Banquet department to deliver equipment and food in timely manner
• Attend Banquet Event Order meetings and communicate changes to hourly team
• Work closely with equipment vendors to procure the best product for the best price
• Manage performance of the team
• Prepare and distribute assignments for Stewarding staff and review priorities 
• Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation
• Coordinate and assist with Banquet function requirements as assigned 
• Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
  • anticipated business levels in each outlet per meal period.
  • daily house count.        
  • scheduled in-house group activities, locations and times.
  • correct chemical handling procedures.
• Inspect all work areas and document discrepancies to be rectified.  Develop action plan if needed.
• Inspect the quality of work performed by Night Cleaners and resolve deficiencies. 
• Ensure scheduled cleaning tasks are completed within specified time frames. 
• Communication status of Service Company with Executive Chef.
• Meet with the Executive Chef and review the Kitchen needs daily.
• Maintain close communication with F&B Managers, working to supply their equipment needs.
• Review the Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
• Accommodate requests for additional wares expediently and courteously.  Follow up on delivery of all such items.
• Review B.E.O.'s (Banquet Event Orders) at weekly meeting and resolve discrepancies.  Determine staffing level and equipment needs.  Prepare equipment set-up sheets and ensure follow-through on Banquet support needs required from Stewarding.
• Establish par levels and storage requirements for supplies and equipment.  Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Check storage areas for proper supplies, organization and cleanliness.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to hotel requirements.
• Establish a cleaning schedule for all tasks to be completed on a daily/weekly/monthly/quarterly basis, ensuring that all areas are routinely cleaned.
• Develop checklists for employees to follow when completing scheduled cleaning tasks.
• Establish and monitor compliance with recycling/conservation specifications.
• Establish and review labor costs, chemical cost per cover, daily expenses and breakage; resolve discrepancies with accounting.  Track actuals against budget.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the week to meet the business demands, while adhering to budget needs.
• Ensure that staff report to work as scheduled.  Document any late or absent employees.
• Coordinate breaks for staff.
• Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
• Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
• Provide feedback to staff on their performance.  Handle disciplinary problems and counsel employees according to hotel standards.

Qualifications

• University or College degree in a related discipline, preferred
• 5 years’ experience in food service janitorial supervisory position.
• Previous leadership experience in a Stewarding department required
• Strong interpersonal and problem solving abilities
• Computer literate in Microsoft & Windows applications required
• Ability to coordinate a team, work well under a fast paced & high pressure environment, driven to remain calm & courteous at all time, and hold the needs of a guest with high priority.
• Knowledge of proper cleaning techniques, requirements and use of equipment/machinery
• Understands financials of the department
• Highly responsible, reliable & dependable
• Knowledge of proper chemical handling.
• Fluency in English, both verbal and non-verbal.
• Provide legible communication and direction.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities