Front Desk Clerk/Ranger

What You'll Do

As a Campground Ranger & Front Desk Associate, you will play a key role in creating a safe, welcoming, and enjoyable experience for our guests and residents. This position combines customer service, administrative support, guest relations, and property monitoring responsibilities. You will serve as both the first point of contact for guests and residents and as an ambassador for the community by helping maintain a safe, secure, and well-managed property.

Your Responsibilities Will Include

• Serve as the primary point of contact for guests and residents, providing information and assistance in person, by phone, and through electronic communication.
• Take camping reservations, process registrations, check guests in and out, and sell day passes and retail store merchandise.
• Monitor all incoming guests and visitors, validating access to the property as appropriate.
• Process payments, deposits, and maintain accurate records.
• Run reports, submit maintenance requests, and complete administrative tasks to ensure efficient office operations.
• Conduct routine patrols of the campground and common areas to identify safety concerns, property issues, and policy violations.
• Monitor the property and ensure facilities, amenities, and community areas remain secure and well-maintained.
• Enforce campground and community rules professionally and consistently while addressing resident and guest concerns.
• Respond calmly and effectively to incidents, emergencies, and conflicts, contacting emergency services or law enforcement when necessary.
• Perform golf cart, rental unit, and site inspections as assigned.
• Partner closely with the Property Manager to communicate concerns, resolve issues, and support daily operations.
• Prioritize guest and resident satisfaction by responding to questions, addressing concerns, and resolving problems promptly and professionally.
• Assist with maintaining a clean, safe, and welcoming environment throughout the property.
• Participate in on-call emergency response as required.
• Perform other duties as assigned.

Skills & Experience You'll Need

• High school diploma or equivalent required.
• One (1) year or more of customer service, hospitality, campground, RV resort, security, or related experience preferred.
• Strong customer service, communication, and conflict-resolution skills.
• Ability to assess situations, exercise sound judgment, and resolve issues professionally and diplomatically.
• Strong organizational skills with attention to detail and accuracy.
• Basic computer skills and the ability to learn new software applications and operating systems.
• Ability to work independently and collaboratively within a team environment.
• Experience with security, law enforcement, campground operations, RV parks, or hospitality environments is a plus.
• Ability to handle stressful situations calmly and professionally.
• Valid driver's license, acceptable driving record, and current auto insurance required.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call shifts as needed.
• Ability to walk the property, conduct patrols, and work outdoors in varying weather conditions.

Success in This Role

The ideal candidate is friendly, professional, and proactive, with a strong commitment to guest service and community safety. They can seamlessly transition between front desk operations and property monitoring responsibilities while maintaining a positive attitude and delivering exceptional service to guests, residents, and team members alike.