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Senior Manager
Salesforce CRM
Confirmed live in the last 24 hours
Remote in USA
Experience Level
Desired Skills
  • Minimum 8+ years of professional experience in fast-paced environments around business systems and integrations
  • Must have strong experience with Salesforce business systems optimizing user experience to reduce overall support/service process friction
  • Deep understanding of support, service/success systems and how they're best integrated with Salesforce
  • Demonstrated ability to deliver on Salesforce project requirements and lead operations support, by working with development, integration and admin team
  • Experience managing SFDC projects with internal/external resources
  • Experience implementing and managing large Salesforce projects such as a Service Cloud implementation, integration and scaling lead routing, sales forecasting solutions
  • Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
  • Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data
  • Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
  • Ability to understand and represent the needs of the end user in a software development environment
  • Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
  • Experience with agile methodologies and short release cycles
  • Strong attention to detail, good work ethic, ability to work on multiple projects simultaneously, and good communication skills
  • Plus if you have the following certifications: Salesforce Certified Sharing and Visibility Architect, Salesforce Certified Service Cloud Consultant, or Salesforce Certified Sales Cloud Consultant
  • Must be a US citizen, green card holder, or a legal permanent resident of the United States
  • Provide Leadership to overall team that includes admins, developers, business system analysts, testers to deliver high value Salesforce application solutions including overall processes, architecture, and integrations with other applications
  • Lead cross-functional technical projects working with a variety of team; Growth, Support, Success, and other IT teams
  • Own solution delivery of IT projects roadmap and ensure development team is organized to execute effectively supporting Support/Success
  • Continually improve our use of Salesforce including automating processes, identifying areas for improvement, and enabling the support and success organizations for hyper growth
  • Hire, develop, and lead an inclusive, engaged, and high performing team
  • Work with internal business users to demonstrate the changes to the system and ensure all relevant business needs are addressed
  • Oversee the life cycle of changes to business systems and processes, and prepare detailed status reports for executive management
  • Manage multiple competing priorities through effective organization and communication

501-1,000 employees

On-demand manufacturing marketplace
Company Overview
Xometry's mission is to accelerate innovation by providing real-time, equitable access to global manufacturing capacity and demand. Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world.
  • Medical, dental, & vision insurance
  • Life insurance
  • 401(k) with company matching
  • Equity
  • Generous PTO
  • Paid volunteer time
  • Commuter & parking benefits
  • Maternity & Paternity leave
  • Free snacks
  • Dog-friendly office spaces
Company Core Values
  • Customer focus
  • Collaboration
  • Bias for action
  • Results-driven
  • Innovation