Your role will involve:

• Provide Leadership to overall team that includes admins, developers, business system analysts, testers to deliver high value Salesforce application solutions including overall processes, architecture, and integrations with other applications
• Lead cross-functional technical projects working with a variety of team; Growth, Support, Success, and other IT teams.
• Own solution delivery of IT projects roadmap and ensure development team is organized to execute effectively supporting Support/Success.
• Continually improve our use of Salesforce including automating processes, identifying areas for improvement, and enabling the support and success organizations for hyper growth
• Hire, develop, and lead an inclusive, engaged, and high performing team
• Work with internal business users to demonstrate the changes to the system and ensure all relevant business needs are addressed.
• Oversee the life cycle of changes to business systems and processes, and prepare detailed status reports for executive management
• Manage multiple competing priorities through effective organization and communication.

In return you will bring:

• Minimum 8+ years of professional experience in fast-paced environments around business systems and integrations
• Must have strong experience with Salesforce business systems optimizing user experience to reduce overall support/service process friction
• Deep understanding of support, service/success systems and how they’re best integrated with Salesforce
• Demonstrated ability to deliver on Salesforce project requirements and lead operations support, by working with development, integration and admin team.
• Experience managing SFDC projects with internal/external resources
• Experience implementing and managing large Salesforce projects such as a Service Cloud implementation, integration and scaling lead routing, sales forecasting solutions
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
• Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data
• Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
• Ability to understand and represent the needs of the end user in a software development environment
• Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
• Experience with agile methodologies and short release cycles
• Strong attention to detail, good work ethic, ability to work on multiple projects simultaneously, and good communication skills
• Plus if you have the following certifications: Salesforce Certified Sharing and Visibility Architect, Salesforce Certified Service Cloud Consultant, or Salesforce Certified Sales Cloud Consultant
• Must be a US citizen, green card holder, or a legal permanent resident of the United States

What’s in it for you?

• Competitive salary
• Stock options
• Medical, dental and vision insurance
• Flexible time off + 13 Holidays
• 401(k) with match
• Life insurance
• Paid volunteer time
• Commuter and parking benefits
• Maternity & Paternity leave
• Dog friendly office spaces
• Free coffee
• And more!