Regulatory Program Manager

Under the direction of the, Deputy General Counsel & Head of Regulatory Relations for the Bank Regulatory Group, this role is responsible for overseeing and managing the regulatory relationship strategy and the examination processes administered by relevant regulatory agencies (primarily the Federal Reserve, the Office of the Comptroller of the Currency and the Federal Deposit Insurance Corporation) with respect to Citizens Financial Group, Inc. (CFG) and its primary bank subsidiary Citizens Bank, N.A. (together with CFG referred to as Citizens) products, services and business practices.  Specific areas of responsibility include the Chief Risk Officer and the Risk Management Division, as well as overseeing regulatory relations governance and reporting, the management of exam team processes and key stakeholder engagement in connection with regulatory remediation processes.

Combining a sound understanding of assigned businesses, with knowledge of the regulatory agencies’ supervisory priorities and processes, the Regulatory Program Manager is responsible for:

• Building and supporting relationships with examiners by serving as their central point of contact for areas of assigned coverage.
• Preparing Senior Management and facilitating meetings with regulators, ensuring transparent communication between the bank and the regulatory agencies, following up on inquiries and requests and includes meeting agenda development and preparation of executive briefings.
• Supporting the management of multiple and sometimes complex regulatory activities, interactions, and priorities at Citizens. Ability to work collaboratively and back-up other Regulatory Relationship Managers on the team as needed.
• Coordinating and managing events related to examinations, continuous monitoring and ongoing supervision including understanding scope and timing of reviews, monitoring requested data aggregation, and coordinating and attending regulatory meetings with bank leadership.
• Identifying key themes and updates from regulator interactions and maintaining effective reporting routines to ensure enterprise understanding of key regulatory issues.
• Sharing lessons learned and best practices from regulator interactions across the institution.
• Communicating to senior leaders on status of exams, themes, issues and emerging concerns.
• Ensuring timely submission of all requests from regulators.
• Leading internal meetings with bank staff to respond to regulator requests and prepare for regulator meetings including preparing executives and leadership with key messages to present when working with regulators.
• Responsible for understanding and explaining agency protocols as well as supervisory requirements.
• Act as primary contact for Regulatory Relations policies, standards and training initiatives.
• Providing guidance and support functions managing regulatory findings including effective challenge.
• Providing technical review of data or reports that will be incorporated into regulatory submissions and governance reporting to assure accuracy and clarity of presentation. 
• Oversight for exam management processes and routines, and related reporting and communications.

Qualifications

• 15 years of relevant work experience to include serving as a regulator or interfacing with regulators.
• Excellent influencing, facilitation, and partnering skills and ability to build strong internal and external relationships.
• Exceptional writing skills, with ability to synthesize complex concepts and translate into effective presentations to external regulators and senior executives.
• Working knowledge in a broad range of risk management disciplines, such as, operational risk, market risk, credit risk and compliance.
• Strong attention to detail, willingness to "roll up sleeves"; ability to work under pressure and tireless work ethic.
• Autonomous and highly motivated with the ability to multi-task productively and to work independently as well as collaboratively.
• Experienced in project management with excellent organizational, follow-up and time management skills.
• Experience in regulatory and internal audit interaction, exam management/ coordination, and issue management/ resolution.
• Professionalism, sensitivity and discretion required.
• Problem solver who can manage multiple and changing priorities in a fast-paced environment.
• Ability to overcome obstacles, adapt to unexpected events and excel in a deadline driven environment.
• Able to learn systems and applications quickly, proficient in Microsoft Office suite. 

Education:

• Bachelor's degree required.  Master’s degree or Juris Doctorate a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 8-5

Pay Transparency

The salary range for this position is $156,000-$275,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .