Senior Product Designer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

As Senior Product Designer at Serve, you will primarily work on our internal operational tools to ensure that our robots complete their deliveries in a safe & timely manner.

You will lead the design effort to continuously improve our delivery and fleet management tools, so that we can keep up with our rapidly growing fleet size and delivery demands. 

As an experienced designer in a very small team, you’ll also be juggling multiple projects and will pitch in on any urgent design requests as they arise.

Responsibilities

• Design and deliver end-to-end user experiences that balances user needs, business goals, and engineering constraints/resources

• Lead the iterative design effort of our robot delivery & fleet management tools

• Drive design research for the entire product development cycle – from discovery to post production iteration

• Manage design priorities/deliverables in an ambiguous and dynamic environment 

• Work directly with Product, Operations, Engineering, and QA to identify the right problems to solve and achieve cross-functional team alignment

• Collaborate with the rest of the design team to evolve our design systems, guidelines, and process

• Assist as needed in miscellaneous design projects outside of our core digital products, such as on-robot advertisement campaigns and hardware industrial design

Qualifications

• Portfolio with examples of complex design challenges that highlight your design process

• 7+ years of experience designing shipped products with measurable business outcomes

• Experience designing dashboard, tracking, or data management tools

• Adept with all phases of product design, including research, prototyping, testing, UI QA, and post-launch design iteration

• Ability to define complex user flow with multiple unhappy paths

• Comfortable communicating design requirements and rationales to cross functional teams as well as external partners

• Fluency in Figma and experience working with design systems
  

What Makes You Standout

• Experience with robots, autonomous vehicles, or drones

• Experience working with hardware design or mechanical engineering team

• Graphic design skills and experience with brand marketing or advertising

• 3D animation skills