Full-Time
General Manager
Summit Resort
Path Resorts
Compensation Overview
$60k - $70k/yr
Laconia, NH, USA
In Person
Bachelor's
Category
 Business & Strategy (1) |
|---|
Required Skills
Management
Forecasting
Customer Service
Requirements
- A preferred Bachelor's degree in Hospitality, Business Administration, or a relevant field.
- Three to five years of experience in resort or retail management or a similar role in the hospitality industry.
- A proven track record of successfully managing a team.
- Strong understanding of financial management, including budgeting, forecasting, and profit-and-loss accountability.
- Familiarity with industry-standard software and reservation systems.
- Exceptional leadership skills with the ability to motivate and manage staff effectively.
- Excellent customer service skills and the ability to resolve issues promptly.
- Strong organizational skills with the ability to manage multiple priorities.
- Knowledge of health and safety regulations specific to the hospitality industry.
- Effective written and oral communication skills with the ability to engage with guests, staff, and external stakeholders.
- Flexibility to work a varied schedule, including weekends, holidays, and evenings, as required by resort operations.
- Capacity to work under pressure and handle stressful situations with composure.
Responsibilities
- Oversee daily resort operations to ensure smooth functioning and high levels of guest satisfaction.
- Develop and implement strategic plans to achieve financial goals, increase occupancy rates, and enhance profitability.
- Monitor the resort's budget, manage expenses, perform daily reconciliations and cash management, and implement cost-saving measures where appropriate.
- Recruit, train, and supervise resort staff, ensuring that all team members provide exceptional service to guests.
- Coordinate with the human resources department to manage staff schedules, payroll, and compliance with employment laws and regulations.
- Maintain high standards of cleanliness, maintenance, and safety throughout the property.
- Establish and maintain relationships with vendors and suppliers for resort amenities and services.
- Address and resolve guest complaints and issues promptly to maintain a positive reputation and guest relations.
- Enforce resort policies and procedures consistently among staff and guests.
- Analyze guest feedback and online reviews to identify areas for improvement and implement changes to enhance the guest experience.
- Ensure compliance with health and safety regulations and maintain up-to-date knowledge of industry standards and best practices.
- Plan and oversee resort events and activities.