Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Work with vendors and other technical personnel for problem resolution

• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Plan, Build, Operate & Maintain enterprise backup solutions, such as: Veritas NetBackup, Rubrik, Cohesity, Dell EMC Avamar
• Deep understanding of restore operations and recovery patterns: File-level, VM-level, database-level, application-consistent backups, granular restores, cross-platform recovery
• Experience protecting systems with encrypted disks and restoring with appropriate key handling procedures
• Hands-on experience defining and meeting RPO/RTO, validating recoverability, and running restore drills / DR tests
• Strong scripting (Python , Ansible) and automation skills, API integrations to streamline backup operations and reduce manual effort.
• Bare Metal Recovery - Strong understanding of snapshot concepts and mechanics: crash-consistent vs application-consistent, copy-on-write/redirect-on-write behavior, and snapshot performance/space impact.
• Hands-on experience creating and managing point-in-time snapshots for:
  • Hypervisors (VM snapshots/checkpoints)
  • Storage arrays (SAN/NAS snapshots)
  • Cloud disks (block storage snapshots)
• Ability to design snapshot strategies aligned to RPO/RTO, including frequency, retention, expiration, and restore procedures.
  • Hands-on experience designing and operating Bare Metal Backup / Bare Metal Recovery (BMR) for physical and/or virtual servers, covering full system image, boot components, and system state.
  • Proven ability to perform end-to-end bare metal restores from backup media to new hardware or clean VM targets, including post-restore validation and service bring-up.
  • Strong understanding of boot and partitioning fundamentals impacting recoverability: UEFI vs BIOS, GPT vs MBR, EFI System Partition, Boot Configuration Data (Windows), initramfs/grub (Linux).
• Good understanding of DevOps tools like Ansible , Docker , Kubernetes, Github & Jenkins
• Good understanding of Cloud technologies like Redhat OCP , Azure , GCP and Cloud Foundry
• Good understanding of Storage – Block, File & Object technologies
• Experience in integrating automation with enterprise tooling: ServiceNow (ticketing/workflows), Splunk/Grafana (logging/alerting), email/Teams notifications, and dashboards
• Ability to leverage AI-assisted operations to improve reliability and reduce MTTR across backup, snapshot, and restore workflows.

Job Expectations:

Backup Operations & Production Support

• Provide 24x7 production support for enterprise backup and recovery environments using NetBackup, Rubrik ,Cohesity, Avamar, and Data Domain.
• Perform root cause analysis (RCA) for recurring issues and implement permanent fixes.
• Troubleshoot complex backup issues (job failures, media/storage/network, replication/duplication, certificates/security) and manage incident/problem/change tickets via ITIL, actively participating in major incident calls to deliver timely resolution and clear communication.

Vendor & Engineering Coordination

• Work closely with backup vendors (Veritas, Cohesity, Dell EMC) for case management, patching, bug fixes, and product escalations.
• Collaborate with internal Engineering, Storage, Network, and Security teams to resolve cross-functional issues.
• Track vendor escalations to closure and validate implemented solutions.

Backup Architecture & Specialized Areas

• Manage and support:
• Backup duplications and replications (source, target, and optimized duplication)
• Certificates and security configurations (SSL, CA, internal/external certificates, renewals, and troubleshooting)
• Deliver BMR and encrypted-disk recovery (UEFI/BIOS, GPT/MBR, EFI/BCD, Linux bootloader, drivers/NIC/storage) with secure key handling.
• Support backup upgrades, hotfixes, migrations, and new client onboarding.

Automation & Continuous Improvement

• Use scripting languages such as Shell, Python, Ansible to reduce manual effort and improve operational efficiency.
• Drive automation (Python/Ansible/APIs), integrate with ServiceNow/Splunk/Grafana/Teams, enable Docker/K8s/OCP + Azure/GCP, apply AI ops, document, and support on-call/RCA.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.