Full-Time

Associate Account Manager

Updated on 5/17/2024

Oomnitza

51-200 employees

Enterprise technology management and automation

Junior

San Francisco, CA, USA

Required Skills

Sales

Communications

Salesforce

Customer Service

PowerPoint/Keynote/Slides

Requirements

1+ years of Account Management, Customer Success or Customer Service
Experience with cross selling and upselling a plus
Strong work ethic and quota achievement
Experience with a SaaS module focused on enterprise software preferred
Strong organizational skills and the ability to manage multiple projects simultaneously
Excellent written and verbal communication skills; ability to negotiate
Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

Responsibilities

Own, drive and manage the end-to-end renewal process
Identify expansion opportunities to up-sell and cross-sell existing customers to generate additional revenue
Work to achieve maximum sales profitability, growth, and account penetration from existing customer base
Meet/exceed assigned revenue goals and on-time renewal rate targets
Drive complex transactions involving multiple executive-level budget holders and decision-makers to closure
Work collaboratively with other teams including Customer Success Managers, Technical Support, Product and Professional Services
Identify and escalate issues that may impact customer health and satisfaction
Manage pipeline and provide forecasting in Salesforce

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend.

The Account Manager is responsible for managing & selling software subscription license renewals, upsells and cross-sells of Oomnitza’s industry-leading software, working in close cooperation with our Customer Success teams to maximize retention, minimize churn risk, and drive growth.

We have a great product and an impressive roster of ‘name-brand’ customers and we are now looking to rapidly scale the business. This is an exciting opportunity for a motivated sales professional to have a huge impact.

The ideal candidate will have experience in a customer or prospect facing capacity and previous success in building beneficial relationships with customers, and the broader customer facing team.

Responsibilities:

Own, drive and manage the end-to-end renewal process
Identify expansion opportunities to up-sell and cross-sell existing customers to generate additional revenue, driving these opportunities to closure
Work to achieve maximum sales profitability, growth, and account penetration from our existing customer base with a focus on up-sell & cross-sell opportunities
Meet/exceed assigned revenue goals and on-time renewal rate targets
Drive complex transactions involving multiple executive-level budget holders and decision-makers to closure
Work collaboratively with other teams, including but not limited to Customer Success Managers, Technical Support, Product and Professional Services
Identify and escalate issues that may impact customer health and customer satisfaction with needed
Manage pipeline and provide forecasting (weekly, monthly, quarterly) in Salesforce to ensure success on a quarterly and annual basis for renewal and up-sell activity

Qualifications:

1+ years of Account Management, Customer Success or Customer Service.
Experience with cross selling and upselling a plus
Strong work ethic and quota achievement
Experience with a SaaS module focused on enterprise software preferred
Strong organizational skills and the ability to manage multiple projects simultaneously
Excellent written and verbal communication skills; ability to negotiate
Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

What we can offer you:

Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
Market-competitive salary + equity
A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

The base salary range for this position is: $65-75k

Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

Oomnitza

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Website

View Company Profile

As a leader in Enterprise Technology Management, Oomnitza provides a comprehensive platform that automates technology asset workflows across various stages of the IT lifecycle. This company integrates over 160 systems and leverages low-code workflows and business intelligence features to enhance IT process automation. The environment at Oomnitza fosters a pragmatic and systematic approach to solving complex IT challenges, making it an ideal workplace for professionals passionate about efficiency and technological advancements.

Company Stage

Series B

Total Funding

$35.2M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights

Headcount

6 month growth

↓ -11%

1 year growth

↓ -8%

2 year growth

↓ -13%