Kymera’s IT team is seeking an IT Specialist to provide technical support for computer, network, telephony devices, videoconferencing, teleconferencing, and IT operations. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. The successful candidate will be customer-oriented and use problem-solving skills, experience, diagnostic tools, and tracking tools to provide world-class service to the Kymera team.
Kymera Therapeutics is a publicly listed, clinical stage biotechnology company pioneering the field of targeted protein degradation (TPD) to bring life-changing medicines to patients that need them. Kymera’s Pegasus™ TPD platform harnesses the body’s natural protein recycling machinery to degrade disease-causing proteins, with a focus on undrugged nodes in validated pathways currently inaccessible with conventional therapeutics. As we work toward becoming a fully-integrated biopharmaceutical company, we are growing and strengthening organizational capabilities and evolving our culture. As a result, Kymera has been recognized by both the Boston Globe and the Boston Business Journal as one of Boston’s top workplaces.
In 2023, we plan to continue to advance our leadership in TPD and enhance our capabilities to deliver on the potential of inventing a new class of protein degrader medicines for patients. Kymera is rapidly advancing four clinical stage programs in oncology and immunology, and is positioned to deliver one additional Investigational New Drug Applications (IND) annually. We are also actively advancing a broad pipeline of preclinical programs where TPD has the potential to provide a best-in-class approach, both internally and in collaboration with our partners Sanofi and Vertex Pharmaceuticals.
Responsibilities:
- Manage and resolve IT tickets in-person or via phone and email
- Maintain software licenses and hardware inventories
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems/applications, and troubleshooting
- Oversee maintenance and support of printers and video conference systems
- Troubleshoot and provide technical support to staff on various technical issues and problems relating to Windows 10 and MAC OS operating systems
- Proactively learn new technologies, associated processes and procedures, and collaborate on the development of support-oriented Standard Operating Procedures (SOPs)
- Perform all other duties as required, consistent with the goals, objectives, and responsibilities of the IT function. Stay current with system information, changes, and updates
Qualifications:
- Technical degree in Computer Technology or related field
- 1+ years of related experience in a Technical Service Desk or similar role
- Ability to manage conflicting priorities
- Outstanding oral and written communication skills
- Ability to be onsite in our Watertown, MA office 5-days/week
Kymera Therapeutics is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics.
