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Customer Experience Strategy Manager
Posted on 7/7/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Writing
Requirements
  • 6+ years of work experience, preferably in customer experience, strategy consulting, an/or communications strategy roles
  • Comfortable in business and technical discussions
  • Experience building trusting relationships (incl. executive audiences)
  • Enjoys multi-tasking in a fast-paced environment
  • Mastery of communications strategies and approaches for diverse internal and external audiences
  • Effective communicator, verbally and in writing, with experience in effective storytelling techniques through various mediums
  • Strong project management skills and ability to maintain strategic focus
  • Bachelor's degree with strong academic performance
Responsibilities
  • Work on critical strategic initiatives that make a meaningful impact on the customer experience
  • Translate customer experience data into a concise, compelling call to action
  • Develop and manage an employee engagement program that effectively shares customer experience insights and strategic improvements through multiple mediums (written publications, podcasts, live events, etc.)
  • Partner cross-functionally to develop and execute culture change plans that engage employees and put the customer at the center of everything we do
  • Manage culture-building initiatives with diverse audiences, including workshop facilitation and employee recognition and engagement programs
  • Identify emergent needs and innovative approaches to drive thought leadership and improve the end-to-end customer experience
  • Provide program enablement and curate and maintain key information assets to democratize insights
ServiceNow

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.