Full-Time

Desktop Support Specialist

Posted on 4/22/2024

Slingshot Aerospace

Slingshot Aerospace

51-200 employees

Satellite tracking and analytics solutions provider

Data & Analytics
AI & Machine Learning
Aerospace

Junior

Fort Collins, CO, USA

Required Skills
Communications
JIRA
Customer Service
Requirements
  • Must be a U.S. citizen eligible for government clearances
  • 2+ years of professional experience in an IT/Help desk support role, including onboarding and offboarding of employees
  • Knowledge of computer software, operating systems, hardware and networking
  • Experience using both Microsoft and Mac OS
  • Understanding of Jira and/or other ticketing systems
  • Attention to detail and industry best practices pertaining to privacy and security
  • Experience with software as a service (SaaS) and other software hosting protocols
  • Excellent verbal and written communication skills
  • Good problem-solving and critical-thinking skills
  • Experienced in providing professional and courteous customer service
  • CompTIA A+ or equivalent certification
  • Ability to travel 10% of the time
Responsibilities
  • Execute all position responsibilities in alignment with Slingshot’s core values, mission, and purpose
  • Provide direct service for IT equipment as well as customer service to users inside and outside the organization
  • Provide first level troubleshooting support for a variety of technical computer support issues while ensuring top tier customer service
  • Act as primary contact for day to day support for application, hardware and networking issues
  • Respond to the daily queue of helpdesk support requests in a timely and efficient manner
  • Provide after-hours support for urgent IT issues
  • Perform on/off boarding tasks for employees, including secure receipt, shipping and overseeing logistics of associated IT equipment, system set-up and deletion, and the creation/removal of accounts
  • Modify accounts and services across various platforms to meet headcount needs
  • Perform hardware and software upgrades on laptops and desktops
  • Troubleshoot corporate technology systems to maintain computer and software networks, ensuring compliance with NIST 800-171 and CMMC 2.0 Level 2 requirements
  • Stay updated on new developments related to computing technologies used by Slingshot
  • Perform other duties as assigned (to be less than 10% of the responsibilities listed above)

Slingshot Aerospace provides mission-critical data and analytics solutions, integrating heavy data streams from satellites and ground-based sensors to enable informed decision-making. Their products include a day/night LEO-to-GEO optical satellite tracking and monitoring service, a collision avoidance collaboration and communications platform for space, and an immersive space education and training environment.

Company Stage

Series A

Total Funding

$159.6M

Headquarters

El Segundo, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-11%

2 year growth

61%