What You’ll Do:

As a Desktop Support Specialist, you will increase the efficiency of our teams by providing support for company desktops and applications, including a mix of Microsoft, Mac, Linux and iOS. You will help with tier one support of our various end-user applications such as Google Workspace, Slack, O365, Okta, 1password, Intune, and Mosyle, as well as account provisioning to all of our applications. You will streamline the technical on-boarding of new employees by provisioning hardware and software timely and according to user-specific needs.

Work Location: This role will be expected to work a hybrid schedule reporting to the Fort Collins, CO Office 2-3 days per week.

Position Responsibilities: 

• Execute all position responsibilities in alignment with Slingshot’s core values, mission, and purpose
• Provide direct service for IT equipment as well as customer service to users inside and outside the organization
• Provide first level troubleshooting support for a variety of technical computer support issues while ensuring top tier customer service  
• Act as primary contact for day to day support for application, hardware and networking issues 
• Respond to the daily queue of helpdesk support requests in a timely and efficient manner
• Provide after-hours support for urgent IT issues
• Perform on/off boarding tasks for employees, including secure receipt, shipping and overseeing logistics of associated IT equipment, system set-up and deletion, and the creation/removal of accounts
• Modify accounts and services across our various platforms to meet headcount needs
• Perform hardware and software upgrades on laptops and desktops
• Troubleshoot corporate technology systems to maintain computer and software networks, ensuring its compliance with NIST 800-171 and CMMC 2.0 Level 2 requirements. 
• Stay updated on new developments related to computing technologies used by Slingshot
• Perform other duties as assigned (to be less than 10% of the responsibilities listed above)

Pre-Requisites

• Must be a U.S. citizen eligible for government clearances

Minimum Requirements

• 2+ years of professional experience in an IT/Help desk support role, including onboarding and offboarding of employees
• Knowledge of computer software, operating systems, hardware and networking
• Experience using both Microsoft and Mac OS
• Understanding of Jira and/or other ticketing systems
• Attention to detail and industry best practices pertaining to privacy and security
• Experience with software as a service (SaaS) and other software hosting protocols
• Excellent verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Experienced in providing professional and courteous customer service
• CompTIA A+ or equivalent certification
• Ability to travel 10% of the time

Preferred Skills

• Experience with Okta or other comparable identity providers
• Experience with MDM software such as Moysle or Intune
• Experience with hardware provisioning and procurement
• Experience working in a startup environment on a high-performing team with a diverse set of stakeholders
• CompTIA Security+ or equivalent certification

*These skills are guidelines, not hard and fast rules. You don’t have to meet every qualification listed- if your skills are transferable and you meet the minimum requirements, we encourage you to apply. 

Location: Fort Collins, CO (Hybrid 2-3 days per week in office)

Salary Range: $55,000-$82,000