Essential Functions

• Assist sales teams with lead qualification, opportunity tracking, and pipeline management within HubSpot CRM. 
• Determine the prospect’s level of interest and readiness to engage with the sales team.Qualify and disqualify leads that are generated from Marketing efforts, building reports, and inactive customers. 
• Utilize HubSpot’s features extensively to improve the efficiency with which leads are converted into deals and collaborate with the sales staff to convert deals into customers. 
• Engage prospects in meaningful conversations to assess their needs and qualify them as potential customers. 
• Make outbound calls to prospects using prepared talking points.  
• Schedule appointments, demonstrations, or follow-up calls for qualified leads with the appropriate sales representative. 
• Collaborate cross-functionally with marketing, sales, and product to provide feedback on new campaigns that may improve the performance of our sales funnel. 

Required Education and Experience

• 1-4 Years of experience in Customer Service 
• 1-4 years of industry-related experience helpful 
• Ability to read, write, speak and comprehend the English language. 
• Proven experience in outbound cold calling or telemarketing roles. 
• Exceptional communication, interpersonal and customer service skills. 
• Persuasive and confident demeanor with the ability to manage objections effectively. 
• Results-oriented mindset with a focus on meeting and exceeding targets. 
• Strong attention to detail and data accuracy. 
• Ability to multitask and set priorities. 
• Computer knowledge of PC’s, Microsoft 365, HubSpot a plus. 
• Experience working in a team environment.