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Full-Time

Customer Support Agent

Confirmed live in the last 24 hours

Angel Studios

Angel Studios

201-500 employees

Curated free streaming platform for uplifting content

Consumer Software

Compensation Overview

$14.09 - $17.64Hourly

Entry

Provo, UT, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High school diploma or equivalent
  • 1+ years experience in customer service
Responsibilities
  • Identify customer needs and help walk them through specific tools and features
  • Troubleshoot common issues with a product, merchandise, or service
  • Respond promptly to tickets and resolve issues in an effective and timely manner
  • Proactively use time wisely during high and low volume tickets
  • Communicate concerns and issues thoroughly across departments within the company from direct feedback of customer interactions
  • Come in office at least once weekly to collaborate with the team and strategize ways to improve customer service experience and best practices
  • Maintain documentation of feedback, concerns, and technical issues and escalate to applicable parties as needed
  • Conduct regular follow-ups with customers with open tickets and unresolved issues
  • Provide introductory information to new and existing customers
  • Maintain a professional and positive attitude while interacting with customers
  • Readily assist in livestream chats, merchandise launches, and other events as needed
  • Collaborate with team members and other internal departments on best practices when communicating specific information to customers
  • Must attend and contribute to regularly weekly scheduled staff meetings and company meetings in person or via zoom
  • Stay up to date prospective requests and keep systems current when determining if cases are open, pending, or closed
  • Proficiency in speaking, reading, and writing in the English language required. Additional language proficiency is a plus

Angel Studios offers a curated, free streaming platform featuring inspiring and uplifting movies, shows, and documentaries for all ages. The platform utilizes a mobile, app for offline viewing and enables users to support content through crowdfunding opportunities.

Company Stage

Series B

Total Funding

$91M

Headquarters

Provo, Utah

Founded

2013

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

25%

2 year growth

69%