Full-Time
Manager – Account Management
Retail Business Services, Rbs
Posted on 1/6/2026
Amazon
10,001+ employees
Global online marketplace and cloud services
No salary listed
Bengaluru, Karnataka, India
In Person
 Sales & Account Management (1) |
|---|
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using analytical, account management, and productivity tools, such as Oracle Business Intelligence, SalesForce, Tableau, or similar
- Excellent Japanese listening, speaking, reading, and writing skills is mandatory for this role
- Contribute to goal setting for your team to align with organizational goals.
- Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
- Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
- Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
- Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
- Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners experience working with Amazon.
- Spot areas of unnecessary process or inefficiencies and work to simplify.
- Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.
- Develop mechanisms to create accountability.
- Manage a team of Account Managers (8-10 direct reports)
- Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment.
- Contribute to strategic plans and documents for the organization.
- Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
- Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
- Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed.
- Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
- Manage end to end goal setting for team to align with organizational goals.
- Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
- Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.
- Contributes to and leads strategic plans and documents for the organization.
- Leads recruiting and hiring efforts across direct team and broader organization.
- Manage stakeholders needs and monitor complexity through efficient resource allocation.
- Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends.
- Establish improvement plans and mange expectations with account managers as appropriate.
- 5+ years of hiring and retaining digital advertising teams experience
- Experience with annual brand and media planning
Amazon operates a global e-commerce platform with a large online marketplace that connects consumers to both direct sales and third-party sellers across many product categories. It earns money from product sales and marketplace fees, Amazon Prime subscriptions, and AWS cloud services, plus a large Amazon Associates affiliate network. The platform combines fast shipping, streaming, cloud computing, and digital services to reach customers across numerous countries. Its goal is to be the world’s most customer-centric company by offering convenient access to a wide range of products and services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Seattle, Washington
Founded
1994
Simplify's Take
What believers are saying
- AWS grew 28% to a $37.6 billion quarterly run rate.
- Amazon advertising rose 22% to $17.2 billion, with AI improving monetization.
- Alexa+ Podcasts can deepen engagement and create new audio inventory across devices.
What critics are saying
- Walmart's store density lets it undercut Amazon's rural delivery economics.
- AWS capex spending can compress margins if enterprise AI demand slows.
- Alexa+ content generation risks licensing fights and trust damage from inaccurate outputs.
What makes Amazon unique
- Alexa+ orchestrates tens of thousands of services and devices through Bedrock LLMs.
- Amazon combines marketplace, Prime, AWS, ads, and devices into one ecosystem.
- Custom silicon and massive capex strengthen AWS performance and cost advantages.
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